Product Manager Voice AI

At Podium we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60000 businesses across Auto Home Services and Aesthetics Podium captures and converts leads 24/7 driving both new business and repeat customers.

In under 24 months we crossed $100M in AI Agent ARR scaling 300% year-over-year. During this time weve deployed 10000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine highlighted by OpenAI for building revenue-driving AI Agents and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people holding them to high standards and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If youre hungry for growth aligned to our operating principles and ready to get to work you wont find a better place to learn and accelerate your career.

About the role

Were hiring a Product Manager to lead our Voice AI efforts. This is a high-ownership role where youll define product direction customer outcomes and long-term strategy for how Podium answers understands and converts every phone call a local business gets using AI agents. Youll own our Voice AI roadmap building deep expertise in how real-time conversations actually work how our customers run their phones today and the telephony scheduling and CRM systems that sit behind every booked job and every sold car.

The phone is still where local businesses make most of their money and most of those calls go unanswered. Youll be responsible for building outcome-driven voice agents that do real work for local businesses. That means owning how our agents sound and behave in a live conversation like turn-taking interruptions latency tone and recovery when something goes wrong and making all of it measurable. Youll work across our entire product surface (Phones Inbox Payments CRM integrations) - to create a comprehensive voice AI agent platform for Auto Home Services and Aesthetics with industry leading customer retention. We see Voice AI as one of the most exciting spaces to innovate across the software industry and youll be at the forefront of that development in this role.

While previous voice telephony or speech experience is helpful its not required. What matters is your ability to deeply understand customer problems translate them into product solutions and execute with speed. We expect you to be a thought leader in Voice AI and agents. Youll need to balance strategic thinking with hands-on detailed work from user stories and specs to listening to real calls and iterating on features.

What you will be doing:

• Stay close to customers - talk with owners service managers and front desk teams regularly and listen to their real calls. Understand how their business works and what success looks like.
• Help shape strategic direction for our Voice AI platform - decide where we go deeper where we expand and how Podium becomes the leading applied-AI solution for the phone.
• Define the voice interaction model - decide how our agents handle turn-taking interruptions latency tone and error recovery so that a call with an AI employee feels like a call with a good one.
• Build voice agents that help the customer - design and ship outcome-driven agents that answer every call book appointments and automate high-value workflows using Podiums first-party phone system and third-party integrations
• Own the voice stack experience - partner across speech-to-text text-to-speech LLMs and telephony to deliver one coherent product rather than a pile of vendors
• Make voice measurable - define how we grade a call: answer rate containment resolution appointments booked latency and conversation quality. Then build the feedback loops that move those numbers.
• Expand what our platform can do on the phone - identify and unlock new voice workflows that drive revenue for our customers
• Work across the company - partner with engineering design partnerships finance legal sales onboarding and customer success to deliver real product
• Roll up your sleeves - be hands-on with detailed PM work from writing specs to building prototypes and shipping code

What you should have:

• Demonstrate high agency - consistently identifying opportunities and driving projects forward with minimal oversight or direction
• Have 5-7 years of product management or related industry experience with emphasis on building technical products
• Have solid understanding of AI agent design human-in-the-loop patterns and enterprise integrations
• Have the technical depth to work with engineers on real-time systems - streaming latency budgets and what happens when a call fails
• Focus deeply on customer pain turning real insights into crisp prototypes compelling product stories and demos that win customers

What we hope you have:

• Hands-on coding experience
• Background in ML LLMs or large-scale systems integration
• Startup founder or entrepreneurial experience
• Technical degree or equivalent real-world expertise
• Experience in vertical SaaS or local business software (Auto Healthcare Home Services etc.)
• Experience leading business initiatives beyond just product development
• Success leading partner integrations or channel-based expansion

Why youll love working here:

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

Benefits:

• (If local to Utah) Work in this building in Lehi UT 5 days a week
• Open and transparent culture
• Life insurance long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time plus three 4-day summer holiday weekends
• Excellent medical dental and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status.