Product Manager Auto Litigation Support, On-Road Incident Management (ORIM)

Worldwide Logistics Insurance & Claims is seeking a Product Manager to own the strategy roadmap and execution of products supporting excess auto claims handling and auto litigation support across Amazons Last Mile delivery network. This role sits within the On-Road Incident Management (ORIM) organization and will focus on building scalable products and workflows that connect claims operations legal teams outside counsel third-party administrators (TPAs) and insurers to improve outcomes across the full claims and litigation lifecycle.

Key job responsibilities
Own the product roadmap for excess auto claims and auto litigation support including TPA integrations claims workflow optimization evidence collection tooling and litigation discovery capabilities

Define and build workflows for litigation discovery including the collection organization preservation and production of core documents and evidence materials for internal legal teams and outside counsel

Design scalable evidence preservation processes that ensure data generated during incident response is captured at the point of origin and remains accessible and defensible throughout the litigation lifecycle

Partner with Legal Claims Insurance Risk and Operations teams to map end-to-end litigation support workflows identifying gaps in evidence collection and document availability

Define and prioritize product requirements that improve claims intake triage investigation litigation hold compliance and discovery material organization for excess auto claims

Drive requirements for integrations with TPAs insurance carriers legal vendors outside counsel and case management systems

Build and maintain mechanisms that improve the completeness and accessibility of litigation discovery materials across the organization

Develop business cases and success metrics measuring impact on evidence completeness discovery response times claim outcomes and cost reduction

Lead change management for new workflows tools and process changes that impact legal and claims stakeholders

A day in the life
Your day is fast-paced and cross-functional. You might start by reviewing claims metrics and TPA performance data then facilitate a working session with legal operations and outside counsel to refine a litigation discovery workflow. After lunch you meet with engineering to review the technical design for an evidence collection integration ensuring it preserves chain-of-custody. Later you prepare a product update for leadership pulling together outcome data on discovery response times and evidence completeness. Throughout the day you balance strategic product thinking with hands-on problem-solving always working backwards from the needs of legal teams and claims stakeholders.

- 3 years of product management experience
- Experience managing technical products or online services
- Experience in product program or project management in leading cross-functional teams in delivery of major new products or services

- 3 years of Digital Forensics & E-Discovery Law experience
- Experience in relevant industry fields like operations risk or fraud investigations
- Experience with claims management systems excess insurance programs TPAs or case management platforms

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Tempe - 116300.00 - 160000.00 USD annually
USA NY New York - 127900.00 - 179600.00 USD annually
USA TN Nashville - 104700.00 - 147000.00 USD annually
USA TX Austin - 116300.00 - 160000.00 USD annually
USA WA Bellevue - 116300.00 - 160000.00 USD annually