Process Optimization Analyst

Our Company provides a state of predictability which allows brokers and agents to act with confidence.

Founded in 1967 W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States.

Along the way weve been listed on the New York Stock Exchange become a Fortune 500 Company joined the S&P 500 and seen our gross written premiums exceed $10 billion.

Today the Berkley brand comprises more than 60 businesses worldwide and is divided into two segments: Insurance and Reinsurance and Monoline Excess. Led by our Executive Chairman founder and largest shareholder William. R. Berkley and our President and Chief Executive Officer W. Robert Berkley Jr. W.R. Berkley Corporation is well-positioned to respond to opportunities for future growth.

The Company is an equal employment opportunity employer.

The Process Improvement Analyst is responsible for assessing analyzing designing and supporting the execution of enterprise process optimization initiatives across W. R. Berkley Corporation and its operating companies. This role partners closely with stakeholders to understand current-state processes identify pain points and implement improvements across people process data and technology.

Lead and facilitate process improvement initiatives fostering a Lean culture and innovative thinking.
Map analyze and redesign business processes to drive efficiency and eliminate duplication.
Gather requirements manage stakeholders and ensure readiness for change.
Partner with BPO providers to consolidate and standardize processes across multiple operating units.
Partner with Technology teams on the installation of RPA/BOTs and AI-driven automation.
Lead cross-functional projects acting as a bridge between business and technology.
Maintain process documentation and support the adoption of best practices.
Provide regular updates to governance groups and support ad hoc initiatives as needed.
Promote a culture of continuous improvement disciplined execution operational learning and measurable business value.

Qualifications:

At least 3-5 years of relevant experience in process improvement operational excellence business transformation business analysis or a similar function.
Certifications or formal training in process improvement operational excellence project management or agile delivery such as Lean Six Sigma Green Belt PMP Agile/Scrum or comparable credentials.
Demonstrated experience assessing current-state processes identifying pain points analyzing root causes and translating findings into practical improvement plans.
Strong communication presentation and storytelling skills.
Ability to manage or support a portfolio of initiatives with multiple stakeholders timelines dependencies risks and deliverables.
Ability to work effectively across business operations technology finance and executive stakeholder groups.
Strong analytical facilitation communication problem-solving and organizational skills.
Proficiency with common business and productivity tools including Copilot (or comparable Generative AI tools) Microsoft Excel PowerPoint Word Outlook Teams SharePoint and process mapping or visualization tools.
Knowledge and/or experience across the insurance lifecycle (sales underwriting operations finance claims reinsurance) ideally with claims experience.
Proven track record in reviewing and improving business processes in operational environments.
Strong stakeholder management and exceptional organizational skills.
Creative problem-solver who thinks outside the box.
Experience with JIRA Confluence ServiceNow Microsoft Project Visio Power BI Tableau SQL Power Automate or similar tools.
Ability to travel approximately 30% 60% based on project and business needs.

Education Requirement

Bachelors degree or higher in Business IT or a related field.