Process Improvement Specialist, SSD ACES

The Field ACES Process Improvement Specialist will drive initiatives focused in improving sites and regions capacity cost quality and customer experience. Those initiatives include benchmarking through auditing and leadership coaching standard-work optimization and process improvement piloting and addition the process improvement specialist will act as the link between the region to the SSD Field Programs team and will manage escalations intakes deep-dives and approvals to resolve barriers and issues the region is facing.
This role partners with both internal and external program management technical teams and is able to build relationships with colleagues across SSD Buildings tech and support teams. This role is both a collaborator focused on implementing network-wide initiatives as well as the primary Cost & Quality partner for Operations General Managers. To be successful in this role; you need to pair analytical skills a data-driven outlook with great communication skills be a proven leader of leaders ability to deal with ambiguity in the constantly changing/fast paced environment able to prepare and give detailed data-driven business reviews with clear and effective narratives to senior management.

This role requires 50%-80% travel in the US.

Key job responsibilities
1. The Process Improvement Specialist will complete monthly benchmarking cycles to drive site level process path improvements.
2. The Process Improvement Specialist will drive selected KPIs through flagging in regional DBR/WBR and sending weekly addition the regional PIS will support Field Programs team pilots in the region.
3. The Process Improvement Specialist will lead a quarterly regional improvement project tackling a problem or opportunity aligned on with the GM.
4. The Processes Improvement Specialist will own an annual network improvement addition the regional PIS will participate in quarterly SSD ACES process paths kaizens.
5. The Process Improvement Specialist will develop trust relationships with all OMs SLs and GMs in the region.
6. The Process Improvement Specialist will mentor leaders from the region and will support interviewing talent to the region when possible.

A day in the life
The Process Improvement Specialist spends roughly 50% of the time on the floor auditing coaching and collecting feedback from front line leaders. You will travel regularly within their region in order to visit the sites on quarterly basis. You will engage with all levels of leadership on the operations floor to identify gaps in knowledge and provide guidance in department performance and standard work mechanisms. You will be an active participant in regional DBRs WBRs and cost calls to understand bridges and goals and will communicate relevant network changes. You will partner with Field Programs team to drive assigned process path pilots and process improvements across region and network. You will conduct regular 1:1s with GM and each of the regions site leaders present sites performance and opportunities to SSD ACES selected KPIs benchmarking cycles progress project updates and collects feedback.

- Bachelors degree or above in engineering project management operations logistics supply chain or related field
- Experience working in an operations supply chain transportation project management or management consulting role

- Experience in lean or six sigma methodologies for operational process and performance improvement projects including process mapping and process re-design
- Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans vendor development quality assurance design and cost improvement team and stakeholder engagement)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at MA Westborough - 120900.00 - 163200.00 USD annually