Process Engineer (13348)

Process Engineer

Summary

InGenesis is currently seeking an Process Engineer to join our team. This role is responsible for leading the implementation of new client programs operational initiatives technologies and business processes while driving continuous improvement across the organization.

The Implementation & Continuous Process Engineer partners with cross-functional teams to evaluate current-state operations identify opportunities for improvement design scalable solutions and support successful implementation and adoption. This position serves as a bridge between project implementation and ongoing process optimization helping ensure that new and existing processes are efficient standardized measurable and sustainable.

The ideal candidate brings a combination of project implementation business process engineering change management and analytical expertise with the ability to work effectively across departments clients and other stakeholders in a fast-paced environment.

Job Responsibilities

Implementation & Project Execution

• Lead and support cross-functional implementation projects for new client programs technology deployments operational initiatives and process enhancements.
• Manage implementation activities from initial planning and requirements gathering through launch stabilization and transition to ongoing operations.
• Develop project plans implementation timelines milestones deliverables and performance measures.
• Partner with internal departments clients and other stakeholders to define business requirements and ensure successful implementation.
• Monitor project progress risks dependencies and key performance indicators and provide regular updates to leadership and stakeholders.
• Coordinate activities across departments to support seamless implementation onboarding and service delivery.
• Identify implementation challenges and develop practical solutions to maintain project timelines and business objectives.
• Support post-implementation reviews to evaluate effectiveness identify gaps and determine opportunities for further optimization.

Business Process Engineering & Continuous Improvement

• Evaluate company-wide business processes and operational workflows to identify inefficiencies risks redundancies and opportunities for improvement.
• Lead teams in examining redesigning and improving business processes to increase efficiency quality speed scalability and overall performance.
• Apply continuous improvement methodologies and structured problem-solving techniques to identify root causes and develop sustainable solutions.
• Develop detailed current-state and future-state process maps workflows and end-to-end business process designs.
• Facilitate process mapping workflow review and continuous improvement sessions with cross-functional teams.
• Professionally challenge existing processes and traditional approaches when opportunities exist to improve performance or service delivery.
• Analyze operational data process metrics and performance trends to identify system or operational issues and recommend solutions.
• Establish appropriate process measurements and controls to evaluate whether implemented improvements are achieving intended outcomes.
• Promote process standardization and consistency across departments and business functions.
• Maintain documentation of business processes workflows SOPs project decisions and continuous improvement initiatives.

Change Management Training & Adoption

• Lead change management activities associated with new programs systems workflows and process improvements.
• Develop change management and communication plans to support successful adoption and stakeholder engagement.
• Prepare internal communications and project updates to keep employees and stakeholders informed throughout implementation and transition.
• Design and develop training materials process guides job aids presentations and other supporting documentation.
• Facilitate training and education for employees clients customers and other stakeholders as appropriate.
• Customize training and communication approaches based on the process audience and business need.
• Monitor adoption of new processes and identify additional training communication or workflow adjustments when needed.
• Support teams during implementation and stabilization to ensure new processes are understood and consistently followed.

Technology & Systems Improvement

• Participate in cross-functional enterprise technology and systems improvement initiatives.
• Evaluate how technology can be used to improve workflows automation reporting scalability and operational performance.
• Develop an understanding of new technology solutions utilized internally and by clients.
• Collaborate with technical and operational teams to translate business requirements into effective system and process solutions.
• Support process testing user acceptance activities and validation of new or modified workflows.
• Maintain awareness of emerging technologies and process improvement tools that may provide value to the organization or its clients.

Qualifications

• Bachelors degree in Business Healthcare Administration Industrial Engineering Business Process Management or a related field required.
• Minimum of 5 years of experience in project implementation business analysis process engineering process improvement change management training application support or a related function.
• Demonstrated experience designing and improving end-to-end business processes.
• Experience leading or supporting cross-functional projects involving multiple departments and stakeholders.
• Demonstrated ability to identify root causes evaluate alternatives and develop practical and sustainable solutions.
• Strong analytical skills with experience evaluating operational data workflows process metrics and performance indicators.
• Excellent written and verbal communication skills with the ability to communicate effectively with employees leadership clients and other stakeholders.
• Strong organizational and project management skills with the ability to manage multiple priorities and initiatives simultaneously.
• Advanced attention to detail with a commitment to accuracy quality and documentation.
• Ability to work independently manage time effectively and meet deadlines in a fully remote environment.
• Self-motivated and comfortable working in a fast-paced client-driven environment.
• Proficiency with Microsoft Office applications including Word Excel Outlook PowerPoint and Visio or comparable process-mapping tools.
• Ability and willingness to learn unfamiliar systems technologies and business processes.

Preferred Qualifications

• Experience within the staffing healthcare staffing workforce solutions or healthcare operations industries.
• Knowledge of staffing and workforce workflows including recruiting onboarding credentialing compliance scheduling timekeeping and service delivery.
• Experience with Vendor Management Systems (VMS) Applicant Tracking Systems (ATS) scheduling platforms or other workforce technology.
• Experience with VMS applications such as SAP Fieldglass PeopleFluent or similar platforms.
• Lean Six Sigma Green Belt or higher certification preferred.
• Project Management Professional (PMP) certification or comparable project management certification preferred.
• Experience applying Lean Six Sigma Kaizen or other continuous improvement methodologies.
• Familiarity with healthcare regulatory and compliance requirements including Joint Commission standards CMS requirements and state professional licensure requirements.
• Knowledge of process metrics process testing user acceptance testing and software quality assurance methodologies.

Core Competencies

• Project Implementation
• Business Process Engineering
• Continuous Improvement
• Process Mapping & Workflow Design
• Root Cause Analysis
• Change Management
• Training & Facilitation
• Data & Performance Analysis
• Technology Implementation
• Stakeholder Management
• Cross-Functional Collaboration
• Strategic & Analytical Thinking
• Documentation & SOP Development
• Problem Solving
• Adaptability & Change Leadership

Additional Qualifications Remote Work

• Ability to work independently and maintain accountability in a fully remote environment.
• Strong communication skills using phone email virtual meetings and collaboration platforms.
• Ability to manage competing priorities while consistently meeting established deadlines.
• Detail-oriented and reliable with a commitment to accuracy confidentiality and quality standards.

Physical Requirements

• Frequently required to operate a computer and file and retrieve written documents.
• Physical demands may include but are not limited to standing sitting walking lifting carrying reaching handling kneeling crouching and bending.

Additional Duties

• Collaborate professionally with employees clients and stakeholders across the organization.
• Perform other duties as assigned to support departmental client and organizational objectives.

Location Restrictions

• This position is available only in approved work locations. The role is not open to applicants who reside in or will perform work in jurisdictions with compensation disclosure requirements that apply to this position. Work location eligibility will be confirmed during the application process.

Physical Requirements

• Frequently required to operate a computer and file and retrieve written documents.
• Physical demands may include but are not limited to standing sitting walking lifting carrying reaching handling kneeling crouching and bending

Equal Employment Opportunity Statement:

InGenesis is an equalopportunity employer committed to fostering a diverse inclusive and equitableworkplace. We comply with all applicable federal state and local employmentlaws including recent executive orders and strictly prohibit discriminationharassment or retaliation based on race color religion sex sexualorientation gender identity national origin disability genetic informationage veteran status or any other characteristic protected by law.

InGenesis is dedicated to making reasonable accommodations for qualified individuals with disabilities and ensuring that all employment decisions are based on qualifications merit and business needs. Please visit our website at for more information.

To learn more about your rights please refer to the Know Your Rights: Workplace Discrimination is Illegal poster issued by the U.S. Equal Employment Opportunity Commission (EEOC).

Company Statement:

Withdecades of experience InGenesis has grown into one of North Americas mosttrusted Healthcare Services Firms which includes comprehensive health andworkforce solutions. As the industry landscape shifts with new challenges inpatient care quality and compliance requirements workforce retention andoperational efficiencies we deliver strategic data-driven solutions thatinclude redefining workforce management and clinical service delivery. ExploreInGenesis to discover how our expertise innovative strategies and commitmentto excellence are shaping the future of healthcare workforce solutions. Join usin celebrating the professionals who define the next era of healthcare.