Problem Resolution Coordinator

Description: Basic Purpose:
The Coordinator functions proactively in a problem resolution capacity and works to identify and solve issues in regards to processing and testing laboratory specimens. Collaborates with various departments including but not limited to Specimen Processing Referral Testing and Technical departments to research and resolve issues expedite specimen testing and result reporting.

Duties and Responsibilities:
Review Test in Question orders from physicians
Handles specimens for retrieval banking add-ons pending lists
Data analysis
Researches responds records and submits additional errors regarding department quality to the department supervisor or manager as needed
Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources (e.g. specimen logs work lists management reports laboratory information systems front-end automation testing instrumentation etc.)

Qualifications:

Education:
Associates degree required BS preferred

Work Experience:
Medical background preferred which includes medical terminology applicable to a clinical laboratory
Previous data/analytics experience
Physical and Mental Requirements:
Able to sit or stand for long periods
Works in a biohazard environment practicing good safety habits
Handles multiple tasks and works in a fast paced production environment

Other:
PC skills in Excel and Word applications with ability to extract and analyze data
Maintains composure while working under pressure
Reflects good judgment at all times when determining what action to take when resolving problems
Adheres to Quest Diagnostics core values safety and compliance policies and procedures
Demonstrates strong interpersonal skills that foster a positive environment
Demonstrates flexibility and be able to change.

Custom Fields:
Name: Time Zone
Value: 7:00 TO 3:30pm

Name: Is this a hospital site that requires additional credentialing
Value: No

Name: GLBU-SiteCode
Value: 69000-LBL:Quest-10101 Renner Blvd

Name: Line of Business (LOB)
Value: 300:Diagnostics Information Servic

Name: Reporting Business Unit (RBU)
Value: 69007:Quest Diagnostics-Lenexa

Name: State of Credentials/Licenses Required
Value: NONE

Name: GL Account
Value: 551100Temp Labor: Agency Non-Taxa (Contingent All but PA and CT Locations)

Name: Is Position Eligible for Remote Work
Value: No

Name: Federal Contract Work in Lab
Value: No

Name: CapEX
Value: None

Name: Justification for Temp
Value: Staff shortage due to FMLA

Name: Is Covid Vaccination Required
Value: No