Proactive Retention Representative

The Proactive Retention Specialist will serve as a secondary point of contact for customers expressing dissatisfaction and intent to close their accounts. This role is crucial in retaining customer accounts by addressing and resolving outstanding concerns and issues. The specialist will achieve this by delivering exceptional customer service educating customers on Superior Propanes processes and product offerings responding to general sales inquiries and providing updated product pricing information and special offers. Additionally the specialist will follow up with customers who have completed satisfaction surveys to discuss their feedback and resolve any join us: Culture: Join a supportive and inclusive work environment where collaboration respect and open communication are at the core of everything we Compensation: We offer a highly competitive compensation and total rewards package ensuring that your hard work and dedication are recognized and rewarded : We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments : Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry Assistance Programs: We care about you! You and your family will have access to LYRA an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical mental financial and social : A continuous focus on professional development with many opportunities for training & career Focused:We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the youll do: Deliver exceptional customer service by consistently applying and leveraging established procedures and processes to effectively resolve issues and retain listen to customers concerns and work positively to defuse the profitability and status of accounts aiming for a win-win resolution by addressing issues and negotiating account product and service offerings to retain accounts while ensuring future predetermined retention targets when responding to customers requests to close their and promptly process and complete the closure of customer in continuous improvement other job duties as you bring:Minimum high school diploma with at least one year of relevant experience; prior experience in customer service sales and/or accounting is -secondary education is considered an customer service skills supported by strong oral communication for finding solutions and providing the best possible customer to detail to ensure accuracy in all customer-related in Microsoft Outlook and in Spanish/English both written and verbal is an Authorization to work in the US isrequired. We will not sponsor individuals for employment visas now or in the future for this job Transparency: The hourly rate ranges from $19.37-$ note the compensation information shown above is a general guideline only. Pay rate is based upon candidate skills experience and qualifications geographical location as well as market and business at Superior Plus Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process we encourage you to connect with us at to let us know how we can enhance your experience.