Pro Services Support Technician
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Job Summary
As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.
Company Overview
Established in 1925EcoWaterSystems LLC is headquartered in Eagan MN.The company has two manufacturing facilities and a test engineering facility in northern Mississippi.EcoWaterhas been owned by Marmon Holdings Inc. since1981 andtoday is one of six companies within their Watergroup.EcoWateris the worlds largestmanufacturer of highly engineered in-home water softening and drinking water solutions.In North America there are four channels through which the company goes to market including a dealer business a retail business a wholesale/trade business and an e-commerce/Direct-to-Consumer platform.
Marmon Holdings isa Berkshire Hathaway companycomprises11 groups and more than 100 autonomous businesses with total annual revenue of$10 billion. Marmons 20000-plus team members serve diverse industries and markets worldwide in over 20 countries.The 11 groups includeMedical Water Foodservice Technologies Retail Solutions Transportation Products Rail & Leasing Electrical Plumbing & Refrigeration Metal Services Industrial Products & Crane Services.
General Overview
TheEcowaterSystems Pro Services Team is responsible for providingmulti-channel(phone email chat)technicalservices andsupportforresidential& commercialwater treatmentsystems.This team supports our dealerwholesaleand retail channels.A Pro ServicesSupportTechnicianassistsinstallersservicersand end customerswith product sizing quotes and troubleshooting water softeners filters and reverseosmosis systems.ThePro Service Support Technicianhas a broad and in-depth knowledge of problem water and problem water solutions.
Overall Responsibilities
Provide (phone email chat) technical support and troubleshooting system sizing product quotes/pricing and solutions tocommon problemwater issues.
Assistin trouble shooting Wi-fi connected systems
Track and alert andassistquality control of issuesbeing reported fromconsumers dealersand wholesalers
Assistquality control and product development with NEW products being developed. Troubleshoot report and follow up on any product concerns
Provide supportfornew technicians and customer service representatives
Assistin developing knowledge articles related to product support issues and resolutions
QualificationsSkillsCompetencies
2 yearswater treatment installation and servicingexperience preferredor
2 years technical supportfor inhome services (HVAC Plumbing Electrical etc.)
WQA Certificationstronglypreferred but not.
Ability to prioritize andsolve problems
Customer focus ensures customer satisfaction
Communication shares information in an engagingtimely proficient and effective way.
Achievement driver uses hard work and drive toaccomplishquality outcomes; results oriented.
Strong computer skills
Work Environment
Must have the ability to work shifts between 7:30 am and 5:30 pm CST.Must be able to be in the office at least4days a week (MondayTuesday Wednesday and Thursday).
Travel Requirement
Minimal <10%
Acknowledgement
This job description describes the general nature and level of work performed byemployeeassigned to this position.It does notstateor imply that these are the only duties and responsibilities assigned to the job.The employee maybe requiredto perform other job-related duties as requested by management. All requirements are subject to change over time and topossible modificationstoreasonably accommodateindividuals with a disability.
Pay Range:
25.20 - 30.80We offer a comprehensive benefits package that may include medical dental vision 401k matching and more!
Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.
Required Experience:
IC
