Printing Project Assistant

UW Madisons Digital Publishing and Printing Services (DPPS) is seeking a customer service representative to join the team in our digital print this role you will use a combination of your print production experience and customer service skills to help serve the UW campus and beyond! DPPS is one of the largest in-house print production centers within the State of Wisconsin government.

This position requires work to be performed in-person on-site at 2109 S. Stoughton Road Madison WI (off campus). Our state-of-the-art facility offers free on-site parking. Per University policy transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.

Employees in this position can expect to receive benefits such as generous vacation holidays and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at ( Job Responsibilities:

• Coordinates production schedules and tracks print job progress to meet deadlines and ensure completion

• Serves as an initial point of contact for individuals providing basic information about printing services and addressing needs

• Answers incoming phone calls to the department

• Processes print orders from an online queue

• Prepares related written correspondence to clients vendors and units

• Reviews orders for accurate funding information and enters billing into database

• Maintains detailed print records on projects and keep other records as required

Division of Information Technology Systems Engineering & Operations Digital Publishing & Printing Services

Systems Engineering & Operations (SEO) is the infrastructure and operations unit for DoIT. SEO provides physical and virtual hosting storage backup and database infrastructure for campus needs as well as research computing resources.

Additionally our Digital Publishing and Printing Service (DPPS) provides full-service digital media and a wide range of printing services for campus. Through a combination of in-house equipment and external vendors we can service all your printing needs. We produce a wide variety of booklets brochures forms envelopes cards flyers posters tickets letterheads newsletters business cards and even custom textbooks and course packets.

Employees in this position can expect to receive benefits such as generous vacation holidays and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at ( Qualifications:

Demonstratedprofessional experience in customer service

Demonstratedprofessional experience in the printing industry

Broad understanding of digital printing and print bindery functions

Basic computer and technology knowledge including Excel and Microsoft platforms

Proven capability to organize workload manage competing priorities and meet strict deadlines

DoIT Human Resources

Relay Access (WTRS): 7-1-1. SeeRELAYSERVICEfor further information.

Diversity is a source of strength creativity and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity culture background experience status abilities and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching research outreach and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students faculty and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to including but not limited to race color religion sex sexual orientation national origin age pregnancy disability or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g. application interview pre-employment testing etc.) please contact the Divisional Disability Representative (DDR)in the division you are applying make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

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