Print Support Specialist

Print Support Specialist
Milwaukee WI (onsite)
3Month Contract

Provide daily triage and support for network and workstation printers in a large hospital environment. Respond to customer support requests perform basic printer troubleshooting and break-fix activities deliver toner and ensure service issues are resolved quickly accurately and professionally. The role requires extensive walking occasional local driving lifting multitasking and strong attention to detail.

• Provide daily support for network and workstation printers.
• Respond to customer technical support requests and resolve issues quickly accurately and professionally.
• Perform printer triage and basic break-fix activities including checking paper jams and identifying the cause of printer issues.
• Escalate serious or complex problems to a Customer Service Technician as necessary.
• Keep customers informed of problem resolution progress.
• Provide end users with detailed remote access support and document complete troubleshooting information.
• Document all service calls and requests using TRAC Solution.
• Maintain service level requirements and support customer service expectations.
• Provide regular fleet updates including printer fleet status and performance to the appropriate manager.
• Deliver toner and transport small printers or equipment between locations as required.
• Maintain on-site printer hardware parts toner and consumables inventory.
• Manage printer hot-swap inventory.
• Support printer procurement as required.
• Document and report all fleet meter reads.
• Maintain printer fleet tools and databases.
• Travel to nearby locations including West Allis Franklin Bayview and Oak Creek to support service tickets.
• Work independently while managing multiple support requests and priorities.
• Maintain accurate documentation and demonstrate strong attention to detail.

• High School Diploma or equivalent; additional education preferred.
• IT Help Desk Support experience including application and hardware support.
• Printer break-fix or equipment repair experience preferred.
• ServiceNow experience is a plus.
• HP technical certifications preferred.
• Strong technical knowledge of network and site-specific printers.
• Excellent customer service and communication skills.
• Good project management organization and prioritization skills.
• Ability to multitask and work independently.
• Ability to troubleshoot problems and develop solutions when standard procedures do not resolve an issue.
• Ability to walk extensively throughout customer premises and remain active throughout the workday.
• Ability to stand bend reach lift and carry printers small multifunction machines and other equipment.
• Ability to lift or carry objects typically weighing less than 20 lbs.
• Requires moderate dexterity and regular use of a keyboard calculator hand tools and eye/hand coordination.
• Ability to drive to nearby locations to work service tickets.
• Must use a personal vehicle when traveling between locations and transporting toner or small printers.
• Business casual dress required.
• No COVID requirements.
• Free parking available at work locations.
• Work includes interaction with end users internal teams vendors agencies and other personnel.
• Work location: Milwaukee WI with travel to nearby supported locations as required.