Print Service Analyst Powered Printing

Hiring Salary Range: $29.38 - 44.09

Compensation is determined by a combination of factors including but not limited to education work experience and certifications. The actual offer may vary reflecting the candidates unique blend of experience educational background and skill level

PURPOSE: Powered Printing is a Dairyland Power Cooperative service bureau that provides digital print print shop mailing and graphics services to member and non-member clients.

This role serves as the primary intake point for customer requests and helps translate client requirements into configured print and document delivery workflows. The position works directly with utility clients internal stakeholders print production and mailing operations to ensure customer communications are accurate timely and high quality. This position requires strong customer service skills technical curiosity and the ability to learn complex systems.

ESSENTIAL JOB FUNCTIONS:

• Serve as the primary intake point for customer requests ensuring all requirements are clearly captured and understood.

• Communicate directly with customers primarily utility companies to gather clarify and confirm document and output requirements.

• Translate business requirements into structured workflows and system configurations.

• Configure execute and monitor document composition and print workflows.

• Troubleshoot issues within processing workflows and resolve discrepancies in output.

• Collaborate with internal teams to ensure quality accuracy and timely delivery.

• Maintain documentation for configurations workflows and process standards.

• Identify opportunities to improve processes efficiency and accuracy within print and document workflows.

• Continuously build expertise in document processing and automation technologies.

• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

Education & Experience: Bachelors degree in Information Systems Computer Science Business Technology or a related field. Equivalent education and experience may be considered. Customer service experience is preferred. Knowledge of postal regulations is preferred. Training in a computer programming language or scripting tool is desirable.

Knowledge/Skills/Abilities:

• Strong customer service and communication skills with the ability to interact professionally with external clients required

• Ability to gather clarify and document customer requirements accurately required

• Strong attention to detail organization and follow-through required

• Ability to manage multiple customer requests deadlines and production handoffs required

• Analytical mindset with strong problem-solving skills required

• Ability to learn technical systems and new software quickly required

• Experience in print mail billing communications document services or utility customer communications preferred

• Experience working with structured customer or billing data such as CSV XML JSON or similar formats preferred

• Familiarity with workflow tools business process automation or document composition systems preferred

• Exposure to enterprise systems such as ERP CRM billing systems or customer information systems preferred

• Basic scripting SQL logic-building or data mapping experience helpful but not required

• Knowledge of postal regulations print production standards or mailing operations preferred

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental Demands: Works indoors. Indoor work frequently occurs in a noisy environment.

BENEFITS:

We are committed to providing our greatest asset our People with as many perks and benefits as possible. Some benefits of working with us include:

• Health & disability benefits (medical dental vision short & long-term disability)

• Life insurance

• Generous 401(k) and Pension Plans

• Paid Time Off

• Robust Wellness Program

• New Flexible Work Program

• Tuition Reimbursement

• So much more!

Dairyland Power Cooperative is an equal opportunity employer. All applicants will be considered for employment without attention to race age color religion sex sexual orientation gender identity national origin veteran or disability status.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment contact our HR Department at .