Print Production Workflow Coordinator

The Print Production Workflow Coordinator delivers exceptional client service through the management and execution of print production reprographics copy and office services operations within a professional corporate environment. This individual serves as the primary onsite print production resource independently managing workflow prioritizing projects and ensuring all print and document production requests are completed accurately efficiently and within deadline.

This highly visible client-facing role requires a seasoned print production professional who can work autonomously maintain strong client relationships and adapt to evolving office services and hospitality support needs.

Growth Opportunity

This role offers opportunities for professional growth within the broader Williams Lea and RRD network in Boston. Interested team members will have access to mentoring cross-training and exposure to additional service lines to expand their skills and career progression opportunities.

Location: Back Bay Boston MA

Schedule: 40 hours per week Monday-Friday 8am-5pm with a 1-hour lunch break

Work model: Fully onsite

Job Duties

• Serve as the sole onsite print production professional independently managing daily print copy reprographics and document production operations
• Coordinate and execute high-volume and complex print production requests ensuring accuracy quality and timely delivery
• Assess incoming requests and determine the most effective production methods equipment and resources to meet client needs
• Monitor and prioritize workflow to successfully manage multiple projects and competing deadlines
• Conduct quality assurance reviews to ensure all deliverables meet client expectations and established standards
• Build and maintain strong relationships with client stakeholders through professional responsive and solution-oriented service
• Read interpret and fulfill requests received via email phone service tickets and in-person interactions
• Maintain production equipment including replenishing paper toner and supplies and coordinating service support when needed
• Maintain required logs operational reports and workflow documentation
• Produce required reports on schedule
• Communicate proactively with clients and management regarding project status priorities deadlines and potential issues
• Support office services functions including reception copy reprographics print scanning food and beverage and mail services as needed
• Assist with conference room readiness basic audio/visual setup room configurations and meeting support
• Provide hospitality support including maintenance of pantries kitchens and common areas as business needs evolve
• Demonstrate sound judgment and the ability to resolve issues independently escalating concerns appropriately when necessary
• Adhere to Williams Lea and client site policies procedures and service standards
• Use equipment materials and supplies in a cost-effective and efficient manner
• Lift and move paper boxes and production materials up to 50 lbs. as required
• Train new employees on policies and procedures

Qualifications :

• High school diploma or equivalent
• Minimum of 3-5 years of experience in print production reprographics and copy services within a corporate legal financial services or professional services environment
• Strong hands-on experience operating production print and reprographics equipment
• Demonstrated ability to independently manage workflow prioritize competing requests and meet tight deadlines with minimal supervision
• Experience handling high-volume print copy scanning binding finishing and document production projects
• Basic understanding of conference room support meeting services and hospitality functions
• Professional appearance and demeanor with the ability to thrive in a highly visible client-facing environment
• Strong customer service and relationship-building skills
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to handle confidential and sensitive information
• Proven problem-solving abilities and sound decision-making skills
• Intermediate computer skills and proficiency in Microsoft Office 
• Self-motivated dependable and capable of working independently as the sole onsite resource

Preferred Qualifications

• Experience supporting legal financial consulting or other professional services environments
• Experience working in a standalone onsite print center or independently managed office services operation
• Familiarity with mail services shipping/receiving and meeting support services
• Previous exposure to hospitality or workplace services functions

Additional Information :

The salary range for this role at the noted RRD location is $20.53 - $28.70 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education qualifications skills experience certifications proficiency performance shift location and other business needs. Typically roles follow step progressions to a target rate or set increments over time. Depending on the role in addition to the hourly rate of pay the total compensation package may also include overtime shift differential call-in and/or stand-by pay. RRDs benefit offerings include medical dental and vision coverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer/partner discounts.

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RRD is an Equal Opportunity Employer including disability/veterans

At RRD we value innovation authenticity and integrity. To uphold the security and fairness of our hiring process we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Remote Work :

No

Employment Type :

Full-time