Principal Technical Program Manager, Strategic Program Management

What you get to do in this role:

ServiceNows APEX (AI Product Engineering and Experience) org is the largest organization in the company comprised of all Products and Platform teams along with our world class Design teams. We are leveraging the unlimited potential of our platform across every industry geography solutions and personas to consistently deliver product and platform experiences our customers love. APEX is where ServiceNows most critical innovations are conceived built and scaled and where the programs you lead directly shape the trajectory of the company.

We are seeking a Principal Technical Program Manager to join our APEX Strategic Programs this role you will drive ServiceNows most critical cross-functional priorities and strategic programs operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed governed and run at scale.

This person will operate as an AI-native leader using AI tools to accelerate program delivery synthesize intelligence across workstreams and model the ways of working we expect to scale across addition the candidate is a result-oriented self-starter with extensive competence and experience in the Technical Program Management space. This candidate thinks strategically but loves getting into the details and possesses a strong ability to conceptualize develop drive coordinate and manage large complex cross-functional programs supporting formal company Objectives and Key Results (OKRs). This person is effective at building relationships collaborating and influencing others; they must also be highly experienced working with senior executives across various geographies and functions.

Strategic Program Management Responsibilities:

• Drives large-scale high-visibility cross-functional programs for the APEX Strategic Programs function: Identify prioritize and accelerate programs of the highest complexity with quantifiable impact on revenue market position and competitive advantage
• Translate business objectives into execution strategy both tactical and strategic and take full ownership of project planning and delivery for cross-organizational programs from initial conception through transition to operations
• Organize complex ambiguous problems into prioritized milestones deliverables dependencies and success criteria designing programs to deliver specific strategic outcomes and drive relentless accountability against them
• Develop trusted relationships with key stakeholders technology and functional leaders to drive focus on the strategic program objectives and optimize program delivery. This includes establishing regular cadences and holding resources accountable for their responsibilities within the program
• Develop and implement scalable processes templates and training to ensure program delivery and process adoption; oversee change management efforts guiding teams through organizational transitions and improvements
• Operate as an AI-native program manager using AI to synthesize intelligence across workstreams surface risk signals ensure data informs decision-making draft and tailor communications at speed direct AI agents and provide leadership with actionable forward-looking intelligence
• Establish governance frameworks and lead executive-level meetings and cross-functional events; serve as the go-to source of leadership transparency and visibility clearly communicating objectives status risks and results while ensuring surgical execution and handoffs across workstreams
• Champion AI-native ways of working across the APEX Strategic Programs team evaluating adopting and scaling AI tools that increase team throughput reduce coordination overhead and surface insights faster across complex program portfolios

Qualifications :

• 12-15 years of experience driving large-scale complex global change initiatives and programs to successful implementation: preferably in Technical Program Management Strategic Program Management Mergers and Acquisition Integrations Management Consulting or Strategy roles high-stakes environments
• Program leadership track record: Youve successfully led large complex cross-functional programs to completionwhether in TPM strategy consulting M&A integration or similar roles. You know how to navigate ambiguity and drive accountability at scale.
• nyone in between.
• AI-native mindset: Youre curious about how AI can actually improve how you worknot just talk about it. You experiment with AI tools iterate on outputs and think critically about where theyre genuinely useful versus hype.
• SaaS/enterprise software context: You understand how the space worksthe constraints the competitive dynamics what customers care about. Youve worked in or closely with this industry
• Strategic execution mindset: You think ahead but dont get lost in strategyyoure equally comfortable owning the details and unblocking people to get work done. You can translate big goals into concrete milestones without losing sight of the outcome.
• Stakeholder navigation: You build trust with senior leaders and technical teams quickly. You influence without authority bring people together across functions and levels and keep them focused on what actually matters.
• Clear communication: You write and speak clearly about complex topics. Youre good at distilling noise into signal and can explain why something matters to an executive an engineer or anyone in between.
• Self-directed: You dont need a lot of hand-holding. You move independently stay organized and keep things moving when things get messy.

For positions in this location we offer a base pay of $221200 - $387100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time