Principal Systems Implementation Analyst

Description

In this role you will lead training documentation reporting and performance measurement for enterprise physical security systems protecting people facilities data centers and critical assets. You will help ensure these technologies are understood used consistently and supported by accurate procedures and actionable metrics.

This senior individual-contributor role requires strong analytical communication and program-management skills combined with knowledge of access control video management biometric authentication cabinet security key management and related technologies. Systems may include Lenel Access Control Alcatraz AI Digitus Traka Milestone and associated reporting and monitoring platforms.

You will partner with Physical Security Operations Engineering IT Cybersecurity Facilities Data Center Operations project teams vendors and business stakeholders to improve system adoption operational consistency data quality and performance.

Responsibilities

Responsibilities

• Develop and manage training programs for enterprise physical security systems processes and operational standards.
• Create instructor-led virtual and self-service training for system administrators operators analysts technicians and other users.
• Conduct training-needs assessments and develop role-based learning paths reference materials exercises and knowledge checks.
• Measure training effectiveness and improve content based on feedback assessments system changes and operational results.
• Create and maintain standard operating procedures user guides workflows data definitions troubleshooting guides and other system documentation.
• Use Confluence or similar knowledge-management platforms to organize publish govern and maintain technical and operational content.
• Establish documentation standards templates review cycles version controls and ownership requirements.
• Define key performance indicators for access control video management biometric systems cabinet security key management and related technologies.
• Develop dashboards and reports covering system availability incidents device health user activity data quality training service performance and operational trends.
• Use Jira Jira dashboards or comparable work-management tools to track incidents requests risks corrective actions projects and performance metrics.
• Configure and maintain Jira workflows filters reports dashboards and tracking standards that provide clear visibility into workload status ownership and results.
• Analyze physical security data to identify risks recurring issues performance gaps training needs and opportunities for improvement.
• Use SQL queries spreadsheets dashboards and reporting tools to retrieve validate reconcile and interpret system information.
• Establish metric definitions reporting standards data-quality controls and consistent measurement methods.
• Present findings trends risks and recommendations to technical teams operational leaders vendors and business stakeholders.
• Support system implementations and changes through communications training documentation readiness assessments and adoption plans.
• Coordinate with engineers and system owners to translate technical changes into clear operational guidance.
• Track corrective actions and improvement initiatives resulting from audits incidents metrics and user feedback.
• Use approved AI tools including ChatGPT and Codex for research data analysis documentation training development reporting and process improvement.
• Review AI-generated work for accuracy confidentiality security privacy and compliance before use.
• Serve as a senior resource and mentor for analysts system users administrators and operational teams.

Qualifications

• Five or more years of experience in physical security systems analysis training documentation reporting operations or a comparable technology environment.
• Working knowledge of access control video management biometric security cabinet security key management or related physical security technologies.
• Experience developing and delivering technical or operational training for multiple audiences.
• Experience in creating standard operating procedures user guides workflows and knowledge-base content.
• Experience using Jira Confluence or comparable tools for tracking work documentation collaboration dashboards and reporting.
• Demonstrated ability to define metrics develop reports analyze trends and translate data into actionable recommendations.
• Ability to use SQL queries spreadsheets dashboards or business-intelligence tools to analyze and validate data.
• Strong attention to detail including the ability to identify documentation inconsistencies data-quality issues and process gaps.
• Ability to organize complex technical information and communicate it clearly to technical and non-technical audiences.
• Experience managing multiple initiatives stakeholders priorities and deliverables with limited oversight.
• Ability to use ChatGPT Codex or similar AI tools productively while protecting confidential information and validating outputs.
• Strong written communication presentation facilitation collaboration and problem-solving skills.

Preferred Qualifications

• Familiarity with physical security tools and technologies including access control video management biometric authentication cabinet security and electronic key-management systems.

• Advanced experience configuring Jira projects workflows dashboards filters reports and automation.

• Advanced experience designing and maintaining structured Confluence spaces and knowledge bases.
• Experience developing dashboards and reports using Power BI or comparable analytics tools.
• Experience integrating Jira Confluence reporting platforms and other collaboration or workflow-management tools.
• Knowledge of adult-learning principles instructional design curriculum development and training evaluation.
• Experience with technical writing knowledge management document governance or organizational change management.
• Familiarity with APIs databases data visualization reporting automation and AI-assisted analysis tools.
• ASIS Physical Security Professional ASIS Certified Protection Professional or another recognized security credential.
• Relevant certification in business analysis data analytics technical writing instructional design Jira administration or project management.
• Experience supporting enterprise globally distributed datacenter or mission-critical security environments.

Qualifications
Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements such as immunization/occupational health mandates and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $91400 to $187000 per annum. May be eligible for bonus and equity.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4