Principal Regional Critical Environment Program Manager

Microsofts Cloud Operations & Innovation (COI) is the engine that powers our cloud services. As a Principal Regional Critical Environment Program Manager you will perform a key role in delivering and managing the critical environment infrastructure and foundational technologies for Microsofts online services including Bing Office 365 Xbox OneDrive and the Microsoft Azure platform. As a group COI is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs Diversity & Inclusion trainings and events and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world Come and join us in COI and be at the forefront of the action!

In this role your performance objectives will include:

• Providing direction guidance and oversight on projects programs and initiatives for the Critical Environment (CE) discipline of Data Center Field Operations (DCO).
• Regional view of datacenter application of Critical Environments Policy and Standards to drive consistency and best practice adoption.
• Own and drive resolution of identified gaps in CE programs to allow Data Centers (DC) to achieve more.

Data Center Operations Program Management:

• Provide project and program management oversight for region wide initiatives.
• Serve as the primary point of contact for field CE teams to submit feedback on the CE Program to include process improvements updates to standards documentation tooling improvements/add etc.
• Evaluate project scope and resource capacity expectations/asks/assumptions for CE related requests projects or initiatives.
• Operate as the central point of intake to track and prioritize the portfolio of projects impacting DC CE Operations.
• Provide governance leadership oversite and management of regional level programs and initiatives.
• Maintain project and program stakeholder and sponsor awareness.
• Ensure the right resources and technical requirements are aligned to projects and that projects are staying within scope.
• Demonstrate conscientiousness on cost adheres to budget requirements.
• Drive cost/energy efficiency projects.

Critical Environments Oversight:

• Provide recommendations on new data center equipment designs technologies and construction methods.
• Lead coach and mentor DC CE Management teams conducting Root Cause Analysis (RCA) on incidents and outages to ensure presentation to leadership is ready all aspects are accounted for and lessons learned propagated to other sites.
• Provide additional on-site support to CE personnel as needed during incidents critical work periods etc.
• Monitor the campus/metro risk profile advise on action plans to reduce overall level and report/trend progress.
• Ensure sites are in compliance with Microsoft policies standards Technical Service Bulletins (TSBs) and guidelines.
• Assist with the establishment of new DC metro areas within the region by training and onboarding new CE personnel.
• Consult on CE related policies standards guidelines and procedures to ensure they are up to date with current industry best practices requirements and learnings and applicable to DC CE Field Operations.
• Ensure DC CE Teams and personnel are trained on emergency response best practices and are able to adequately respond to the primary Emergency Operating Procedures (EOP) scenarios.
• Help others increase impact by standardizing procedures across area of influence.
• Drive alignment with region and global team.

Ownership:

• Realizes that changes impact the work of others and proactively shares relevant information to enable efficient workflow.
• Knows when you do not have the required information and seeks additional information or clarification appropriately.
• Leads change in plans goals actions or priorities to respond to changing situations and champions course corrections.
• Works with partner teams and supports others through change management.
• Recognizes priority of team success over individual achievement.
• Supports team goals and contributes to the success of others.
• Collaborates and negotiates effectively with others to identify delegates to deliver results.
• In alignment with management priorities holds self-accountable for the end-to-end service quality completeness and resulting customer experience.
• Identifies unaddressed issues within area of work and resolves escalates or finds the appropriate owner to ensure the highest level of quality.
• Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
• Executes strategic vision as executed by leaders. Translates information from leaders into ideas for potential improvements (e.g. operations efficiency).

Other:

• Embody our culture and values

Required Qualifications:

• High School Qualification or equivalent AND 10 years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.

Other Requirements:

Ability to meet Microsoft customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelors or Technical College Degree in Computer Science Math Telecommunications Electrical/Mechanical Engineering Supply Chain Management or related field AND 15 years experience in critical environment infrastructures (e.g. UPS Generator AHU) or working in physical IT infrastructures (e.g. Servers SANs Networking Capacity DC Rack/Enclosures structured cabling) OR High School Qualification or equivalent AND 17 years experience in critical environment infrastructures (e.g. UPS Generator AHU) or working in physical IT infrastructures (e.g. Servers SANs Networking Capacity DC Rack/Enclosures structured cabling) OR equivalent experience.
• Applicable certifications: Microsoft Network Certifications CCNA Certifications ITIL v3 Foundation Microsoft Operations Framework (MOF) Certifications.
• Experience working with the operation of building cooling electrical mechanical and life safety systems.
• Experience with Electrical Power Monitoring Systems (EPMS) Branch Circuit Monitoring (BCM) and Building Automation Systems (BAS).

Data Center Operations Management IC6 - The typical base pay range for this role across the U.S. is USD $140200 - $284400 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $185600 - $312000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC