Principal Product Manager Tech, Speed + AI Product and Tech

Amazons Same-Day delivery program is one of the fastest-growing delivery experiences in the world delighting tens of millions of customers with ultra-fast fulfillment across thousands of cities. On the Speed team were redefining what fast means for customers pioneering new ways to surface speed incentivize basket-building behavior and create compelling customer experiences that drive adoption of Same-Day delivery at scale.

We are looking for a Principal Product Manager - Tech to own and drive the next generation of Same-Day customer experience designing incentive-driven personalized shopping journeys that help customers unlock the full value of speed delivery programs. This is a high-visibility role with direct exposure to L10/S-team leadership where youll shape strategy at the intersection of customer experience behavioral economics and delivery intelligence.

What Youll Do
- Define the CX vision for how customers discover track and act on incentives tied to Same-Day delivery creating unified experiences that bring together progress tracking promotional offers and threshold-based savings into cohesive intuitive interfaces.
- Own end-to-end product strategy from customer insight through launch including PRFAQ development usability research prototype validation and iterative delivery with engineering and UX partners.
- Drive cross-functional alignment across Promotions Incentive Eligibility Services (IES) Finance and Operations teams to build shared platforms and arbitration logic that scale across surfaces and marketplaces.
- Leverage data at scale to identify opportunities in customer behavior using large data streams to uncover how incentive structures influence cart composition conversion and delivery economics.
- Navigate ambiguity and complexity solving novel CX problems where multiple teams have overlapping charters requiring strong judgment on when to partner when to differentiate and when to escalate.
- Think globally designing experiences and architectures (front-end CX back-end engines arbitration services) that are extensible across US metros and international marketplaces.
- Influence technical roadmaps translating customer experience requirements into engineering priorities working with SDEs to balance speed-to-market with long-term scalability.

Basic Qualifications
- 10 years of product management or technology experience
- Experience owning/driving product roadmap strategy and defining product vision
- Experience with feature delivery and tradeoffs of a product
- Bachelors degree in Engineering Computer Science or equivalent technical field

Preferred Qualifications
- Experience conceptualizing and launching large-scale customer-facing programs with measurable business impact
- Strong background in defining end-to-end customer experiences user flows and data-driven product design
- Ability to think big regarding feasibility of new CX models considering legal PR financial and operational implications
- Experience partnering with finance to build P&L models and size opportunity
- Track record of influencing without authority across large matrixed organizations
- Experience with e-commerce delivery/logistics or marketplace platforms
- MBA or advanced technical degree preferred

Key job responsibilities
Key Job Responsibilities
- Own product strategy and roadmap for the Same-Day customer experience portfolio including incentive tracking progressive basket-building threshold-based savings and cross-surface delivery messaging.
- Define long-term CX platform architecture and drive ownership clarity across partner teams (Promotions IES Operations Finance).
- Serve as single-threaded product owner for Speed CX initiatives with L10/S-team visibility and VP-level governance.
- Build and maintain alignment with engineering and product leaders across multiple VP organizations to drive shared platform adoption and roadmap prioritization.
- Write PRFAQs product requirement documents and technical specifications for complex customer-facing systems spanning front-end CX back-end engines and arbitration services.
- Define success metrics and measurement frameworks for portfolio-level initiatives leveraging large-scale data to connect CX changes to business outcomes.
- Drive usability research prototype validation and iterative experimentation to continuously improve the customer experience across checkout cart and storefront surfaces.

About the team
The Speed AI team owns the customer experience for Amazons fastest delivery programs Same-Day Rush (Premium Same-Day) and related speed initiatives. We obsess over making fast delivery not just available but visible compelling and rewarding for customers throughout their shopping journey. Our work spans checkout cart and storefront surfaces and we partner deeply with operations selection and transportation teams to push the boundaries of whats possible.

- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management

- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies business analysis or process improvement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 179900.00 - 243400.00 USD annually