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Principal Premium Services Engineer
Job Location:
Monthly Salary:
Posted:
29 September 2026 (4 days ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Seeking a Principal Premium Services Engineer to ensure customers have uninterrupted access to the critical performance data they rely on to operate and grow their businesses. This position requires a deep and broad technical skill set requiring server and OS support multi-tiered applications virtualization voice/video cloud platforms security and big data.
- Collaborate with customers to troubleshoot and resolve complex network and product related issues
- Interface with internal world-class support development and SQA teams to identify and to resolve product issues and performance concerns
- Utilizing an extensive Knowledge Management database to research solutions and develop technical content such as tips troubleshooting guides and best practices.
- Provide guidance to customers on network management strategies and best practices
- Deliver high-quality hands-on support
Requirements
- Bachelors Degree in Computer Science/Network Security related field or equivalent discipline
- 7 years in network management supporting external enterprise customers
- 2 years in high touch or managed customer support environment
- Proven expertise in customer relationship and management
- Experience in enterprise or service provider network management environments preferred.
- Experience working onsite at customer locations and cooperatively with HQ teams
- Demonstrated ability to identify and resolve complex network and systems issues
- Cisco Certification (CCNA minimum CCNP preferred)
- Linux Certification (RHCSA or equivalent)
- Knowledge of Windows and Linux operating system environments
- Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases.
- Strong attention to detail and the ability to manage multiple tasks simultaneously.
- Ability to travel up to 25%
- Project Management Certification (PMP) is preferred
- VMware Certification is a preferred
- Dell DOSD (Onsite Server Hardware Support) Certification is preferred
Gretchen Sheppard
Required Experience:
Staff IC
