Principal Partner Performance & Operations Analyst
Job Location:
Boston, NH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Our world is transforming and PTC is leading the software brings the physical and digital worlds together enabling companies to improve operations create better products and empower people in all aspects of their business.
Our people make all the difference in our success. Today we are a global team of nearly 7000 and our main objective is to create opportunities for our team members to explore learn and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Principal Partner Performance & Operations Analyst
Reports to: Senior Director Strategy Planning and Programs
Location: Boston MA hybrid
At PTC our global partner ecosystem is a critical driver of growth scale and customer success. As we continue to evolve our Partner organization we are seeking a highly analytical business-minded operations professional to strengthen how we manage key programs evaluate performance and execute strategic priorities.
The Principal Partner Performance & Operations Analyst will serve as the primary Strategy and Operations partner to PTCsPartner Programs & PolicyandTechnology Partnershipsorganizations. The role combines business analysis operational process ownership program execution stakeholder leadership and data-driven decision support.
This individual will work directly with the data and operational processes supporting these organizations. They will develop analyses reporting models and recurring insights that help leaders assess performance identify opportunities and make informed decisions.
The role will also serve as a key business counterpart to the teams responsible for Partner data reporting systems and analytics. This individual will help define business requirements clarify metrics improve reporting outputs and use data to advance growth initiatives across Partner Programs Policy and Technology Partnerships. They will also contribute to shaping the broader Partner data strategy and environment.
Beyond analytics and operations this individual will bring together stakeholders with different perspectives and priorities around shared objectives. They will create clarity across complex initiatives help leaders evaluate tradeoffs establish practical paths forward and drive coordinated execution toward both immediate outcomes and longer-term improvements.
The ideal candidate is equally comfortable analyzing data improving a recurring operational process coordinating a complex cross-functional initiative and presenting a clear point of view to senior leadership.
Your Impact
Partner Programs & Policy
- Serve as the primary Strategy and Operations partner to the Partner Programs & Policy leadership team.
- Support the management measurement and continued evolution of PTCs portfolio of partner programs and policies including performance frameworks incentives eligibility requirements benefits tiering and related governance.
- Own and enhance the operational processes that support recurring program activities including performance calculations qualification assessments data validation exception management stakeholder reviews and partner communications.
- Develop analyses models reporting and decision materials that help leaders evaluate program performance understand business impact and make informed program and policy decisions.
- Help define the metrics business rules calculation methodologies and reporting requirements needed to effectively manage partner programs.
- Work closely with Partner data systems Finance and Operations teams to ensure that program-related outputs are accurate consistent and aligned with business requirements.
- Translate complex program and policy questions into clear options tradeoffs and recommendations.
- Identify opportunities to simplify standardize automate and scale program processes while balancing immediate business needs with longer-term objectives.
Technology Partnerships
- Serve as the primary Strategy and Operations partner to the Technology Partnerships leadership team.
- Develop and maintain the analyses reporting scorecards and business reviews needed to evaluate partner engagement capabilities execution and business impact.
- Partner with leadership to define meaningful success measures and strengthen how the organization evaluates the performance and value of its technology partnerships.
- Use data and business analysis to identify trends risks gaps and opportunities across the technology partner portfolio.
- Support planning prioritization governance and operational decision-making across the Technology Partnerships organization.
- Work with Partner data systems and cross-functional teams to define reporting needs and improve visibility into the business.
- Help clarify roles ownership processes dependencies and decision points across key initiatives.
- Introduce relevant analytical and operational best practices to improve consistency scalability and execution as the organization evolves.
Strategy Operations & Business Performance
- Provide broader Strategy and Operations support across priority initiatives within the Partner organization.
- Develop analyses models dashboards scorecards and executive-ready materials that help leaders understand performance and make data-driven decisions.
- Translate large or complex datasets into clear business narratives implications and recommended actions.
- Serve as a key counterpart to Partner data and analytics teams by defining business questions shaping requirements validating outputs and helping ensure that reporting meets the needs of the organization.
- Partner across Finance Sales Systems Operations and Partner leadership to reconcile inputs align on definitions and improve the quality and usability of business information.
- Bring structure to ambiguous initiatives by clarifying objectives identifying required analysis establishing ownership and organizing work around clear outcomes.
- Coordinate stakeholders with competing priorities and help translate fragmented inputs into aligned decisions and practical execution plans.
- Facilitate business reviews working sessions and leadership discussions that connect insights to decisions actions and accountable owners.
- Identify operational gaps and recommend practical improvements to how the organization plans measures communicates and executes.
- Drive near-term improvements while helping build more scalable processes capabilities and ways of working over time.
What Were Looking For
Required Qualifications
- 7 years of experience in Partner Operations Channel Operations Revenue Operations Sales Operations Business Operations Strategy and Operations Analytics Program Management or a related function.
- Strong analytical and problem-solving capabilities with demonstrated experience working directly with large complex or fragmented datasets.
- Advanced Microsoft Excel skills including data modeling scenario analysis reconciliation reporting and process automation.
- Experience developing and maintaining analytical models scorecards performance reporting business reviews and executive-level outputs.
- Ability to independently manage an analytical or operational process from initial business question through final output and recommendation.
- Experience defining KPIs business rules reporting requirements validation processes and performance management frameworks.
- Proven ability to translate complex analysis into clear insights options and decision-ready recommendations.
- Experience working with reporting and business systems such as Salesforce Oracle Qlik Power BI Tableau or similar platforms.
- Strong stakeholder management skills with the ability to build alignment across teams with different priorities perspectives and areas of ownership.
- Demonstrated experience coordinating complex cross-functional initiatives without relying on direct authority.
- Strong attention to detail process discipline and commitment to data accuracy.
- Ability to operate independently manage multiple priorities and create structure in evolving or ambiguous environments.
Preferred Qualifications
- Experience supporting partner channel alliance ecosystem or indirect sales organizations.
- Experience with partner programs policies performance frameworks incentives eligibility models or tiering structures.
- Experience supporting technology alliances or strategic technology partnerships.
- Background in SaaS enterprise software or the broader technology industry.
- Experience partnering with centralized data analytics systems or business intelligence teams.
- Experience combining inputs from multiple systems and helping translate business requirements into reporting or analytical outputs.
- Experience working across Sales Finance Operations Systems and senior leadership teams.
- Track record of improving recurring analytical reporting program or operational processes through standardization and automation.
- Experience using data and operational insights to support broader organizational or business transformation.
Why This Role
This role offers a rare opportunity to influence the future direction of PTCs Partner organization. Youll have visibility across senior leadership ownership of highly strategic business processes and the ability to shape how Partner Programs Policy and Technology Partnerships operate and measure success.
If youre someone who enjoys building structure solving complex operational problems leveraging data to tell compelling stories and driving meaningful business impact wed love to hear from you.
PTC carefully considers a widevarietyof factorswhendeterminingcompensation.Theanticipatedannual salary range for this positionisbetween$63000 - 120000.The salary rangereflectsa good-faith estimate of compensation at the time of posting.Actualcompensationmay vary based on a candidates skills qualifications experience and location. Additionally candidates may be eligible fora performance-basedbonus.Employeesalsohavethe opportunity tobecome a PTC shareholder through our employee share purchase program(ESPP)which allowsfor thepurchaseofdiscounted PTC stock.Certainrolesmay also be eligible forparticipation in ourequity programs.Employees may be eligible for medical dental and vision insurance paid time off and sick leave tuition reimbursement 401(k) contributions and employer match flexible spending accounts life insurance disability coverage andif you are an office-assigned employeea generous commuter subsidy.All total rewards and benefits programs are subject to applicable planeligibilityand otherterms and conditions.
For more informationaboutPTCs comprehensive benefits pleasevisitourCareers Page.
PTC recruits on a rolling basis. Candidates are considered as they apply until the opportunity is filled.
Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us
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About Company
PTC accelerates digital transformation with a new generation of technology that powers the ways you engineer, manufacture, and service your physical products.
