Principal Inbound Product Manager

Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AI-driven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love co-creating using and highlighting our own products to do it. 

Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.

As a Principal Product Manager you will own the Now Engage platform end to end a ServiceNow platform serving customers partners and employees who support customers. Now Engage is central to how ServiceNow helps customers achieve value quickly with a commitment to measurable time to value within the first 100 days. You will partner closely with business engineering product architecture and senior stakeholders to define the roadmap shape AI-driven capabilities and deliver high-impact platform experiences that accelerate adoption and improve fulfillment support and growth outcomes. 

As a Technical Product Manager you will drive the platform tools and technologies that power ServiceNows post-sale customer success experience. You will help consolidate fragmented tooling create a real-time view of the customer surface AI-driven insights and build AI-native workspace and agent experiences that improve outcomes for customers partners employees and the business. As the product and technology partner to Customer Success you will operate with transparency urgency and strong product judgment making clear roadmap tradeoff decisions and aligning teams around measurable business impact. 

You will bring business and technical acumen to the role fluent in system design architecture data flows integrations and AI/ML concepts enabling you to partner credibly with engineering challenge assumptions and write product requirements that teams can execute. This is a high-visibility high-accountability role that requires strong stakeholder management product sense and the ability to ship internal and partner-facing tools from concept through launch and adoption. Success will be measured by customer time to value customer adoption and the quality of execution against roadmap priorities. 

Key Responsibilities 

• Product Strategy & Roadmap: Own the Now Engage product strategy and roadmap including AI-native workspace SPM integration and agent capabilities. 
• Execution & Delivery: Drive product requirements prioritization delivery adoption and outcome measurement across complex platform initiatives. 
• Executive & Stakeholder Alignment: Partner with senior leaders business stakeholders engineering product and architecture to align on priorities tradeoffs and impact. 
• Platform & Technical Depth: Apply strong technical judgment across system design integrations data flows workflows and AI-enabled capabilities. 
• AI Innovation: Identify practical AI opportunities that improve customer visibility fulfiller productivity platform intelligence and time to value. 

Qualifications :

To be successful in this role you have:

• 12 years of product management experience including experience owning complex internal platforms employee-facing tools partner-facing tools delivery/PSA tooling or enterprise workflow products 
• Experience shipping products or platforms used by employees internal teams partners or other enterprise users with an understanding of the business process complexity behind internal tooling 
• Strong technical depth in system design architecture integrations data flows APIs workflows and AI-enabled product capabilities 
• Fluency in AI product capabilities and experience integrating AI into enterprise workflows with the judgment to distinguish high-value AI use cases from areas where automation may introduce risk. Stay knowledgeable of industry trends and emerging technologies to drive innovation within the product portfolio and encourage a culture of experimentation validation and learning within the team. 
• Track record writing high-quality product requirements that create clarity for engineering business stakeholders and executive reviewers 
• Proven track record owning a complex cross-functional product portfolio from strategy through delivery and outcome measurement 
• Demonstrated ability to ship integrations across systems you dont control and to negotiate scope with their owners without escalating every time 
• Comfort launching with deliberate manual gaps and a credible plan to close them 
• Strong written skills producing documents that engineering business and executives can evaluate 
• Judgement to operate unsupervised on scope and sequencing and to know which decisions belong to a sponsor 
• Strong operator mindset: comfortable holding accountability for outcomes across organizational boundaries 

For positions in this location we offer a base pay of $199100 - $348400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time