Principal Help Desk Specialist

Leidos has a new and exciting opportunity for a Principal Help Desk Specialist in our Intelligence Sectors Analysis Solutions Business Area (ASBA). Our talented team is at the forefront in Security Engineering Computer Network Operations (CNO) Mission Software Analytical Methods and Modeling Signals Intelligence (SIGINT) and Cryptographic Key Management. At Leidos we offer competitive benefits including Paid Time Off 11 paid Holidays 401K with a 6% company match and immediate vesting Flexible Schedules Discounted Stock Purchase Plans Technical Upskilling Education and Training Support Parental Paid Leave and much more. Join us and make a difference in National Security!

Primary Responsibilities:

This role is responsible for leading a team and interacting with customers to handle service inquiries and problems. Duties include examining and solving highly complex customer problems and implementing appropriate corrective action to initiate a repair or return. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into the end users endpoint (desktops and/or servers with Windows or Linux OS) to perform technical software configuration rebooting and other remedial actions. Responsible for developing and applying in-depth understanding towards solutions to technical issues and problems in multiple areas of disciplines that are undefined and complex. Issues are complex in nature team members respond to and address customer technical challenges through the diagnosis analysis application and monitoring of complex solutions across multiple technical platforms which span organizational structures and classification levels. This role is also responsible for installation configuration administration support and maintenance of systems including associated hardware.

Primary Responsibilities:

• Duties may include updating new systems as well as support on current systems by tuning performance allocating storage space and implementing critical system patches.

• Works to achieve key project/program objectives and deliverables.
• Responsible for entire projects or processes spanning multiple technical areas.
• Manages large projects or processes with moderate impact on the achievement of sub-family results.
• Develops solutions to technical problems and issues that are unclear and require deep technical knowledge.
• Regularly employs ingenuity and creativity to develop new technical solutions and systems to achieve functional objectives.
• Communicates with internal team members across multiple areas and client team members.
• May communicate with parties external to the organization (e.g. sub-contractors vendors etc.).
• Works to influence project/team leaders regarding solution design process and/or approaches.
• Requires deep understanding of and ability to apply principles theories and concepts.

Basic Qualifications:

• Requires a current and active TS/SCI with a polygraph for consideration
• Demonstrated mastery across multiple technical disciplines applying advanced engineering principles to complex high-impact mission challenges.
• Proven experience leading major technology initiatives including architecture design integration modernization and implementation of enterprise-scale solutions.
• Experience evaluating system performance technical risk scalability and architecture to recommend significant changes that improve mission outcomes and long-term technical viability.
• Recognized technical expert with demonstrated success providing technical direction and solving highly complex problems across multiple projects and engineering domains.
• Experience serving as a senior technical advisor to customers and stakeholders translating mission requirements into technical strategies architectures and actionable engineering solutions.

• Bachelors degree with 12 or more years of experience or a MS degree and 10 or more years of prior relevant experience. Will consider additional work experience in lieu of a degree.
• Physical Requirements: Ability to lift and move IT equipment (up to 3050 lbs.) and crawl under desks for physical cabling or machine setups.

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If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.