PreLitigation Manager

The Pre-Litigation Manager is responsible for leading and developing the firms pre-litigation department while ensuring exceptional client outcomes operational efficiency and team performance. This role oversees attorneys case managers demand specialists and support staff responsible for managing personal injury cases from retention through settlement or litigation transfer.

The ideal candidate is a proven personal injury leader who understands case lifecycle management settlement strategy team development KPI management and operational execution. The Pre-Litigation Manager will be accountable for department performance client satisfaction settlement outcomes attorney productivity and adherence to firm processes and standards.

Key Responsibilities

Department Leadership & Operations

• Oversee daily pre-litigation operations and workflow management.
• Ensure cases progress efficiently through all stages of pre-litigation.
• Monitor attorney and case management productivity workload distribution and performance.
• Identify bottlenecks inefficiencies and operational risks and implement corrective action plans.
• Develop and enforce department policies procedures and best practices.
• Drive accountability through measurable KPIs and performance metrics.

Case Strategy & Settlement Oversight

• Review high-value complex and escalated personal injury matters.
• Assist attorneys with case strategy liability analysis treatment evaluation and settlement planning.
• Review settlement authority recommendations and negotiation strategies.
• Ensure cases are worked aggressively to maximize settlement value while maintaining efficiency.
• Partner with attorneys to determine appropriate litigation referrals and case escalation decisions.

Team Management

• Recruit hire onboard train and develop attorneys case managers and support staff.
• Conduct performance reviews and provide ongoing coaching and feedback.
• Establish individual and departmental goals and ensure accountability for results.
• Address performance concerns and implement development plans when necessary.
• Foster a high-performance culture focused on ownership urgency service and results.

Client Experience

• Ensure exceptional client communication throughout the case lifecycle.
• Monitor client satisfaction and resolution timelines.
• Assist in resolving escalated client concerns and service issues.
• Ensure case teams maintain proactive communication and responsiveness.

Performance Management & Reporting

• Monitor and report on departmental KPIs and operational metrics.
• Analyze settlement performance attorney productivity caseload management and case progression.
• Conduct regular audits to ensure compliance with firm standards.
• Develop action plans to improve performance efficiency and profitability.

Cross-Functional Collaboration

• Partner with Intake Demand Center Reductions Litigation and Client Support teams.
• Work with firm leadership to identify growth opportunities and operational improvements.
• Support the firms strategic initiatives and expansion efforts.

Qualifications :

Required Qualifications

• Florida or New York personal injury experience.
• Bilingual English/Spanish.
• 5 years of plaintiff personal injury experience.
• 3 years of leadership experience managing attorneys case managers or legal operations teams.
• Demonstrated success managing pre-litigation case portfolios at scale.
• Strong knowledge of personal injury case handling liability evaluation treatment management negotiation strategy and settlement processes.
• Experience managing KPIs departmental performance and operational workflows.
• Strong leadership coaching and employee development skills.
• Excellent communication and conflict resolution skills.
• Ability to work in a fast-paced high-volume environment.

Preferred Qualifications

• Experience managing teams of 15 employees.
• Multi-office law firm leadership experience.
• Experience with Litify Salesforce SmartAdvocate or similar legal technology platforms.
• Process improvement and operational management experience.

Key Performance Indicators (KPIs)

Settlement Performance

• Total settlement dollars generated.
• Average settlement value.
• Settlement growth trends.

Case Management

• Time-on-desk compliance.
• Case progression and cycle time.
• Litigation referral quality.

Operational Excellence

• Attorney productivity.
• Caseload balance and utilization.
• Task completion and workflow compliance.

Client Experience

• Client satisfaction scores.
• Communication compliance.
• Complaint and escalation resolution.

Leadership & Team Performance

• Employee retention.
• Training completion rates.
• Performance improvement outcomes.
• Achievement of department goals.

Additional Information :

Eligible employees enjoy a competitive benefits package including:

• Medical Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program (EAP)

Join Our Team

At The Ward Law Group every role contributes to changing lives.

If youre looking for an opportunity to grow your litigation career maximize client recoveries and work alongside a high-performing legal team wed love to hear from you.

Apply today and become part of a team committed to excellence accountability and changing livesone client at a time.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

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Remote Work :

No

Employment Type :

Full-time