Practice Supervisor, Express Care

Site: Mass General Brigham Medical Group Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Express Care formally known as Urgent Care is a convenient option for patients who require timely medical care but the situation is not an emergency. We treat adults and children ages 2 and older and provide care for a wide range of illnesses and injuries including allergies asthma coughs bronchitis colds flu COVID-19 fever headache broken bones sprains and strains eye and ear infections rashes cuts sexually transmitted infections stomach pain diarrhea and vomiting. Because patients typically come to us when they arent feeling their best it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.

We are seeking a full-time 40-hour Supervisor to support our Natick and Newton Express Care centers! Our centers are located at 219 North Main Street Natick MA and 71 Needham Street Newton MA. The Supervisor will report to the Senior Operations Manager and will work in close partnership with them to oversee the operations of the practices and supervise our team of Medical Assistants Rad Techs and front desk staff. To manage staffing and/or center based operational issues this team member will cross cover as needed and must be willing to take on additional responsibilities and provide assistance in all areas needed.

Summary
Coordinates and oversees day to day operation outpatient practices. Supervise clinical support staff including all applicable human resource processes and practice operational duties.

Essential Functions
-Responsible for recruiting hiring evaluating training and developing support staff.
-Provides day to day supervision and direction to support staff.
-Assigns work and monitors performance.
-Monitors/coordinates managed care/billing function including referral process insurance verification registration cash collection encounter forms and billing.
-Participates in the assessment and management of operational functions including patient scheduling wait times staff coverage ancillary tests and follow up appointments phone systems transcription services and volume issues.
-Oversees purchase orders petty cash and check requests.
-Maintains and orders office supplies and equipment.

On-site presence will be primarily Monday-Friday; however since Express Care is a 7-day-per-week operation that delivers care during the day evening weekends and holidays additional coverage may be requested as needed.

Education

High School Diploma or Equivalent required

Associates Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree
No

Experience
Supervisory experience 0-1 year required.

Experience working in an academic healthcare environment 2-3 years required.

Onsite

219 North Main Street

40

Regular

Day (United States of America)

Pay Range

$54059.20 - $78686.40/Annual

Grade

6

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

0400 Mass General Brigham Medical Group Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .