Practice Representative – Lexington

When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.

Job Description:

Schedule

• Full-time 30 hours per week
• Monday through Friday
• 8:00 a.m.2:00 p.m.
  

Join a busy multispecialty outpatient practice as a Practice Representative supporting front-desk and patient access operations.

You will welcome patients manage check-in and check-out coordinate follow-up appointments and help patients navigate care across a variety of specialties. This role is primarily based at the front desk with occasional telephone and insurance-related support as needed.

• Welcome patients and visitors in a courteous and professional manner
• Check patients in and verify demographic and insurance information
• Collect required co-payments and direct patients to the appropriate service area
• Complete patient check-out and schedule follow-up appointments
• Coordinate related diagnostic and laboratory testing
• Schedule specialty services including tests such as stress tests and echocardiograms
• Reschedule appointments and help address patient flow concerns
• Prepare schedules medical records and other required documents
• Maintain accurate and confidential patient information
• Confirm prior authorizations referrals and pre-certifications as needed
• Provide occasional telephone coverage and route information appropriately
• Communicate closely with patients providers families and practice staff
  

You will be successful in this role if you are:

• Warm welcoming and comfortable working directly with patients
• Organized and attentive to detail
• Comfortable learning different specialties and scheduling workflows
• Able to manage several responsibilities while maintaining accuracy
• Professional and calm when assisting patients
• Dependable and willing to support your teammates
• Comfortable using computers and web-based applications
• Interested in building experience in a healthcare environment
  

You will join an established and supportive front-desk team where employees work together to keep patient visits running smoothly.

The Lexington practice supports approximately 26 departments and 50 rotating providers offering exposure to a wide range of outpatient specialties. This is a strong opportunity for someone who enjoys customer service wants to build relationships with returning patients and is interested in learning more about healthcare operations. Free on-site parking is available.

• High School diploma or GED required. Associates degree preferred.
• 0-1 years related work experience required.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
  

• One year experience in a healthcare or service/hospitality environment.

Pay Range:

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials call pay premium pay overtime pay and other additional pay practices as applicable to the position and in accordance with the law.