Practice Manager

Practice Manager - Eye Contact Madison West in Madison WIAre you a natural leader who thrives on making people feel welcome cared for and supported Do you love creating positive first impressions and empowering a team to do the same Join our Team as the Practice Manager at Eye Contact Madison Eye Contact Madison West our mission is simple but powerful: Save Eyes & Spark Joy! We are looking for a warm highly organized and patient-focused professional to step into the role of Practice & Benefits:$56000-$62500 annual salaryMedical dental vision PTO paid holidays 401k match life insurance & so much more!General Job Description & ResponsibilitiesThe primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include: Supervising a team of Opticians Technicians Patient Care Coordinators and other closely with the Lead OD to ensure an exceptional patient a customer-centric approach to customer service through leading staff performance coaching inspiring and developing staff to deliver unsurpassed Customer as a role model to their teamWork closely with ODs to ensure the highest standard of patient care and workflow the highest level of Customer Service vision with all customers and all aspects of practice operations provides on-the-job-training and support to team members using all core practice financial data and makes recommendations regarding next steps to optimize overall practice and selects high caliber overall compliance relating to billing staff behaviors and HIPAA compliance. Performs duties related to product management inventory management and cost of consistent staff evaluations conducts performance management and delivers team Keplr Visions Core & SkillsExcellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:Prefer optical experience and/or minimum of 2 years of retail management/supervisory understanding of operations processes and high level of business communication organizational leadership and interpersonal skills. Ability to set monitor and achieve productivity to problem solve exercise sound judgment and exhibit a high level of attention to of optometric business processes and strategic to handle and prioritize multiple tasks and meet required Duties & InformationPlease note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. The reporting structure for this position is dependent upon practice alignment and may report to the Lead OD Director of Operations or Area Eye Contact Madison West we believe Eyes Matter. Eyecare Matters. We take pride in creating a warm welcoming environment where every patient feels like family and every team member feels supported. Our culture is built on collaboration celebration and compassion whether its cheering each other on sharing lunch together or celebrating milestones big and your work truly makes a difference and youll be surrounded by people who care about our patients our practice and each otherReady to Grow in Eye CareIf youre excited to work in a collaborative patient-centered environment and build a rewarding career in optometry wed love to meet today and take the first step in to a brighter future at Eye Contact Madison West!Located @ 7428 Mineral Point Rd Madison WI 53717