Practice Manager

Practice Manager I - All About Eyes in Forsyth ILGeneral Job Description & ResponsibilitiesThe primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include: Supervising a team of Opticians Technicians Patient Care Coordinators and other closely with the Lead OD to ensure an exceptional patient a customer-centric approach to customer service through leading staff performance coaching inspiring and developing staff to deliver unsurpassed Customer as a role model to their teamWork closely with ODs to ensure the highest standard of patient care and workflow the highest level of Customer Service vision with all customers and all aspects of practice operations provides on-the-job-training and support to team members using all core practice financial data and makes recommendations regarding next steps to optimize overall practice and selects high caliber overall compliance relating to billing staff behaviors and HIPAA compliance. Performs duties related to product management inventory management and cost of consistent staff evaluations conducts performance management and delivers team Keplr Visions Core ValuesExperience & SkillsExcellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:Prefer optical experience and/or minimum of 4 years of retail management/supervisory understanding of operations processes and high level of business communication organizational leadership and interpersonal skills. Ability to set monitor and achieve productivity to problem solve exercise sound judgment and exhibit a high level of attention to of optometric business processes and strategic to handle and prioritize multiple tasks and meet required Duties & InformationPlease note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without reporting structure for this position is dependent upon practice alignment and may report to the Lead OD Director of Operations or Area : Full-time (FT)Exemption: ExemptDepartment: Administration