Practice Assistant II, Neurology, Stroke Division
Job Location:
Boston, NH - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
MGH Neurology Stroke Division Hybrid Monday - Friday 8:30 AM - 5:00 PMBuild your career in healthcare while making a meaningful difference in the patient experience!
We are seeking a friendly organized and patient-focused Practice Assistant II to join the Neurology Stroke Division at Massachusetts General this important administrative role youll help ensure smooth and efficient practice operations while supporting patients providers and clinical staff in a specialized neurological care setting.
Whether youre an experienced administrative professional or looking to advance your career in healthcare this is an exciting opportunity to develop your skills gain valuable experience in stroke care operations and contribute to a collaborative team dedicated to delivering exceptional patient care.
What Youll Do
- Serve as a key point of contact for patients providing a welcoming and professional experience throughout scheduling check-in and check-out.
- Coordinate patient appointments maintain accurate scheduling records answer incoming calls and respond to patient inquiries.
- Process patient billing forms scan documentation into electronic medical records and request medical records and laboratory results as needed.
- Manage patient communications related to prior authorizations provider questions prescription refills and test results ensuring messages are directed appropriately.
- Support daily administrative operations including preparing schedules managing correspondence filing and maintaining organized patient records.
- Collect co-payments when required and assist with registration and billing processes.
- Serve as a Super User for scheduling registration and billing systems providing guidance and training to colleagues as needed.
- Support more complex administrative functions including surgical scheduling and provider schedule changes or blocking as assigned.
- Collaborate with neurologists clinical teams and administrative colleagues to support efficient practice operations and a positive patient experience.
Qualifications
- High school diploma or equivalent required.
- 23 years of office experience required.
- Certified Medical Administrative Assistant (CMAA) certification preferred.
- Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.
- Strong written and verbal communication skills with the ability to communicate effectively with patients providers and colleagues.
- Excellent organizational multitasking and time management skills.
- Ability to manage routine and non-routine phone inquiries resolve routine issues and maintain accurate documentation.
- Ability to follow established protocols manage competing priorities and work collaboratively in a busy healthcare environment.
Additional Job Details (if applicable)
- Hybrid work arrangement.
- Starting pay of $20.00 per hour with increases based on years of experience.
- Comprehensive benefits including medical dental and vision coverage.
- 403(b) retirement plan.
- Tuition reimbursement.
- Discounted MBTA pass and additional employee perks.
- Opportunity to grow your career within the Neurology Stroke Division at Massachusetts General Hospital.
- Develop specialized expertise in patient access scheduling registration billing and neurological practice operations.
- Collaborate with neurologists clinical teams and administrative colleagues dedicated to delivering exceptional stroke care.
- Gain valuable experience supporting specialized clinical services while building skills in healthcare administration.
Youll play an important role in helping patients navigate their neurological care while supporting efficient and compassionate practice operations. Join a collaborative team where your organizational skills attention to detail and commitment to exceptional patient service make a meaningful impact every day!
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/HourlyGrade
3EEO Statement:
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Junior IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
