Product Manager

The Product Manager will lead the strategy governance commercialization and business performance of the companys support portfolio. This role is accountable for defining a differentiated support offering strategy improving portfolio clarity and competitiveness strengthening pricing and packaging discipline and partnering cross-functionally to drive customer value adoption retention and margin performance.

The Product Manager will serve as the connective leader across Product Support Delivery Renewals Pricing Finance Sales Marketing and Operations to ensure the support portfolio is market-relevant financially sound operationally executable and clearly positioned for customers and the field.

This is ahybrid role located in either our San Jose California headquarters or our Research Triangle Park North Carolina office with an expectation to be in the office three days per week. At this time we are not offering relocation or relocation assistance.

Support Portfolio Strategy & Competitive Positioning

• Own thesupport portfolio strategy including offer design tier differentiation lifecycle evolution and competitive analysis.
• Identify market gaps customer needs and competitive opportunities to strengthen thesupport value proposition.
• Define the strategic roadmap for support offerings including value-added support bundles and enhanced customer support capabilities.

P&L Margin & Pricing Oversight

• Partner with Finance to manage support offereconomics including P&L visibility margin performance pricing governance and discounting discipline.
• Provide business oversight for support pricing related to new products existing offerings and portfolio changes.
• Identify opportunities to reduce revenue leakage improve margin quality and strengthen commercial discipline across support motions.

Pricing Packaging & Offer Governance

• Lead pricing and packaging strategy for support offerings to improve customer clarity sales execution and value capture.
• Establish governance for new support offers product introductions support attach models and portfolio lifecycle decisions.
• Ensure support offerings are structured for ease of quoting selling delivery renewal and reporting.

Portfolio Messaging & Communications

• Own the internal and external portfolio messaging framework ensuring support offerings are clearly positioned around customer outcomes and business value.
• Partner with Marketing Sales Enablement and Product teams to create field-ready messaging collateral competitive comparisons and customer-facing materials.
• Translate complex support capabilities into clear differentiated value propositions for customers partners and sales teams.

Portfolio Business Operations

• Establish operating rhythms portfolio dashboards performance metrics and governance processes to manage the support portfolio as a business.
• Track portfolio performance adoption revenue contribution support attach margin trends and customer impact.
• Drive cross-functional execution against portfolio priorities key milestones and business commitments.

Value-Added Support Bundles

• Lead the strategy and business model for value-added support bundles including enhanced support capabilities and differentiated customer experiences.
• Work with delivery and operations leaders to ensure new support bundles are operationally feasible scalable and aligned to customer expectations.
• Partner with Sales and Renewals to position higher-value support offerings in ways that improve retention attach and customer loyalty.

Required

• 5 years of experience in product management strategy business operations consulting or related fields.
• Experience leading cross-functional initiatives in complex organizational environments.
• Strong analytical problem-solving and communication skills.
• Experience building executive presentations dashboards KPIs and business reporting.
• Proven ability to influence stakeholders without direct authority.
• Demonstrated project and program management experience.

Preferred

• Strong understanding of support business models services economics customer lifecycle support attach renewals pricing and margin management.
• Demonstrated ability to lead cross-functional initiatives across Product Support Sales Finance Pricing Marketing and Operations.
• Experience building business cases portfolio roadmaps pricing strategies GTM materials and executive-ready recommendations.
• Strong commercial judgment with the ability to balance customer value competitive positioning operational feasibility and financial outcomes.