Porter

JOB SUMMARY:

This position will be responsible for greeting visitors and guests with a friendly attitude and helping to carry luggage or other items as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain a positive attitude with guests and other employees.
• Maintain proper uniform and proper hygiene.
• You must be in complete uniform prior to clocking in do not clock in more than 5 minutes prior to your scheduled start unless asked to do so because of business level.
• Greet the guests as they enter the lobby.
• Assist the guests with their bags to their rooms.
• Know the items that we will and will not store or freeze. Use the proper tags for either. Lock up the item as soon as tagged.
• Get guest items out of the storage or freezer this requires the guest to have their portion of the tag on the item. At no time are guests to be given access to either the storage or freezer to pull their own items. Take the guest copy of the tag and also remove the tag from the item itself when being picked up. These go in the trash not on the floor of the storage or freezer.
• Keep the storage areas organized.
• Learn to answer the phone to assist the Front Desk Clerk if they are busy or have to step away for any reason.
• Learn the operation of the guest room TVs Heater/AC unit etc.
• When you leave the front lobby area make sure the Front Desk Clerk is aware and carry a radio so to keep in contact.
• Throughout the shift walk the hallways periodically checking for refrigerators that need to be put away pick up any trash close any guestroom doors that are not closed tight listen to loud guests and either report to the Front Desk or politely ask the guest to watch the noise level.
• Walk the outside of the hotel looking for trash or other problems.
• In the winter make sure to keep all entrances and walkways cleared of snow. Put ice melt down as needed and make sure that all emergency exits are cleared.
• Walk the property to ensure a safe environment for all our guests and staff.
• Check entrances/exits and monitor potential troublesome behavior on property.
• Lock all exit/entrance doors at 8pm that have a guest room key swiper for guest access. Make sure that these doors do not get propped open and left propped open by the guest. Report any maintenance issues.
• Keep the lobby area clean.
• Keep coffee station stocked and cleaned.
• Report any suspicious activity.
• Know and understand the Emergency Procedures and what to do in the event of any alarms or other issues. Know when to call a manager or maintenance and know where to find those phone numbers.
• To carry out and perform any other duties or projects assigned to you by a supervisor.

MINIMUM REQUIREMENTS:

• Unite Here! Union membership is required and can be acquired at time of hire.
• 6 months previous customer service experience preferred
• Previous computer experience preferred
• Knowledge of principles and processes for providing customer service to include assessing needs meeting quality standards and evaluating customer satisfaction
• Strong conversational English language skills; ability to speak clearly and understand what is being said by others
• Strong written and oral communication skills to include effectively conveying information to others and giving full attention to what other people are saying and taking the time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times
• Able to perform physical activities that require considerable use of arms legs and moving the whole body to include but not limited to sitting walking bending squatting stooping twisting kneeling reaching pushing pulling lifting carrying standing for long periods of time and climbing and descending stairs; to operate office equipment requiring repetitive hand movement and fine coordination including use of computer keyboard; to verbally communicate to exchange information; to see and hear within a reasonable range for an office/hotel environment with or without correction.

WORK VALUES:

• Service Orientation actively looking for ways to help people.
• Concern for Others being sensitive to others needs and feelings and being understanding and helpful.
• Tolerance accepting criticism and dealing calmly and effectively with high-stress situations.
• Dependability being reliable responsible and dependable and fulfilling obligations.
• Cooperation being pleasant with others and displaying a good-natured cooperative attitude.
• Attention to Detail being careful about detail and thorough in completing tasks.
• Integrity being honest and ethical.
• Confidentiality maintaining strict privacy of information documents etc.

NOTES:

This job description in no way states or implies that these are the only duties to be performed by this employee. This employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. The statements herein intended to describe the general nature and level of work being performed by the employee in this position. These statements are not to be construed as an exhaustive list of responsibilities duties and skills required of a person in this position. Furthermore these statements do not establish a contract for employment and are subject to change at the discretion of Tanadgusix Corporation (TDX) and its subsidiaries.

Equal Opportunity Employer/Shareholder Preference

Coast Inn at Lake Hood (Coast) is a subsidiary of TDX and is an Equal Employment Opportunity and Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status veteran protected status or any other characteristic protected by applicable law. Native Preference applies pursuant to P.L. 93-638 and Coast grants employment preference to shareholders of Tanadgusix Corporation and their spouses and descendants to the extent allowed by law. Prior to employment successful completion of a background investigation may be required.

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