Portal Billing

Essential Responsibilities: Submit customer invoices credit memos and supporting documentation through customer billing portals. Manage portal-billed accounts from invoice submission through payment collection. Monitor customer portals to ensure invoices are successfully received accepted and processed. Investigate and resolve invoice rejections billing discrepancies portal issues and payment delays. Proactively communicate with customers regarding outstanding invoices portal requirements and payment status. Partner with Sales Customer Service Collections and other internal teams to resolve issues impacting payment. Document customer communications account activity and invoice status within company systems. Maintain portal tracking logs and departmental reporting tools. Monitor assigned accounts prioritize outstanding balances and proactively follow up on past due invoices. Escalate unresolved issues in accordance with departmental procedures. Identify opportunities to improve portal billing processes and reduce payment delays. Deliver exceptional customer service while maintaining strong relationships with internal and external :Required: High school diploma or GED required; Associates or Bachelors degree preferred. Minimum of 2 years of experience in Accounts Receivable Billing Collections or a related business function. Experience with customer billing portals and online invoice submission processes including managing invoice uploads resolving portal rejections and navigating customer-specific billing requirements. Strong organizational and time management skills. Excellent verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving and analytical abilities. Proficiency with Microsoft Office including Excel and Experience with Prophet 21 (P21) or similar ERP software. Experience in a Shared Services or B2B environment. Experience supporting industrial distribution/manufacturingWhat Youll Bring Strong attention to detail and accountability. A proactive approach to problem solving and customer service. Ability to work independently while managing a high-volume workload. Excellent communication and relationship-building skills. A commitment to driving issues through resolution while supporting company cash flow objectives.