Poker Room Supervisor

Role Responsibilities:

• Leads coaches and supports table games dealers to ensure legendary customer service.
• Ensures table games dealers have the training tools and mindset to enable them as service professionals.
• Leads in a way that creates continuous improvements in the guest and employee experience.
• Ensures operational and game integrity.
• Tracks guest play and relays all pertinent information to Manager
• Resolves guest concerns in a quick professional and efficient manner
• Executes changes in table games limits to meet the customer demand and needs of the business
• Informs Assistant Poker Manager and Surveillance team of unnatural or irregular play
• Maintains bank floats
• Reports significant cash and cheque transactions
• Verifies issuance of credit after all necessary signatures are confirmed
• Knows and abides by Ohio Casino Control Commission regulations internal controls and company policies and procedures
• Presents oneself in a polished professional and service-minded way and leads team to do the same
• Holds team accountable for various job policies and ensures adherence to regulatory departmental and company policies.

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:

• Medical Prescription Drug Dental and Vision Coverage
• Life and Disability Insurance
• Free Parking
• Generous Paid Time Off Plan
• Discounted Team Member Meals
• Education Assistance up to $3600 a year
• 401(k) Savings Plan and Match
• Paid Breaks

Knowledge Skills & Abilities:

• Must be able to work independently.
• Must be able to sit stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and have the ability to push pull reach bend twist stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust loud noises and bright lights.
• Must be able to work varied shifts weekends and holidays as needed.
• Ability to simultaneously manage several projects and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read write speak and understand English

Education & Experience Requirements:

• High school diploma or GED is required- College Degree preferred
• 1-2 years supervisory experience
• Excellent employee and customer service skills are essential
• Must be able to perform basic math quickly
• Must be able to get along with co-workers and work as a team
• Must present a well-groomed appearance
• Well-developed interpersonal skills
• Must enjoy entertaining and communicating with the public
• Excellent math skills and the ability to multi-task
• Must possess and demonstrate a genuine desire to serve the public
• Must have a professional appearance and be team player.
• Must have broad knowledge of casino rules regulations and procedures including good game security.
• Must be 21 years of age.

License Requirements:

• None

Required Experience:

Manager