Plumbing Field Supervisor

Bassett Services is looking for an experienced Plumbing Field Supervisor to help lead and support our growing Plumbing Drains and Water Quality team in the Indianapolis market. This role is ideal for a highly skilled residential plumbing professional who enjoys coaching technicians ensuring quality workmanship and delivering an exceptional customer experience.

At Bassett Services were committed to providing exceptional home services while investing in our people. Youll have the opportunity to make a direct impact on our teams success help develop the next generation of technicians and contribute to a company that values integrity teamwork and customer satisfaction.

• Lead and support daily plumbing and drain operations
• Coordinate plumbing installations and oversee project execution
• Pull permits and ensure compliance with local codes and regulations
• Conduct truck inspections to maintain organization safety and readiness
• Provide technical training coaching and mentorship to plumbing technicians
• Perform job site visits to ensure quality efficiency and customer satisfaction
• Handle customer escalations and run service call-backs as needed
• Partner with leadership to improve operational performance and team development
• Support a culture focused on safety accountability and customer service excellence

• Minimum 8 years of residential plumbing and drain experience
• Previous leadership supervisory or mentoring experience preferred
• Active plumbing license preferred
• Strong technical troubleshooting and diagnostic skills
• Knowledge of residential plumbing installation service and drain systems
• Experience handling customer concerns and resolving escalated situations
• Strong organizational and communication skills
• Ability to work independently and support multiple technicians in the field

• Residential and light commercial water quality experience
• OSHA 30 certification
• Experience with ServiceTitan Housecall Pro Jobber or similar field service management software

• $75000 - $110000 annually (Base Salary Performance Bonus)
• Health dental and vision benefits
• 401(k) with company match
• Paid time off and holidays
• Career growth and professional development opportunities

Bassett Services is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants.