Plumber- Service Technician

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance we deliver remarkable end-to-end experiences. And get the job done right at every step. Bringing innovative products the best people and the highest standards to every project.

Trusted by more than 1 million homeowners across the US and Canada we are Americas largest direct-to-consumer full-service provider of branded home services and products. Our products including the patented LeafFilter gutter protection system have earned numerous awards and recognition from Good Housekeeping Qualified Remodeler Angi Consumer Reports This Old House and other consumer review platforms.

We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience excellence and quality through 250 regional sales and installation offices and comprehensive field support offices in New York and Hudson Ohio. Were proud to say weve been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include:

Industry-best compensation packages Competitive health dental and vision insurance 401k with company match Paid time off including paid parental leave Individualized career development programs On-demand lunch program Childcare assistance Free gym membership Employee assistance programs including legal financial planning and counseling Employee discount marketplace Employee Resource Groups such as VetConnect DEI Committee Womens Committee.

Position Summary:

The Service Technician is responsible for servicing and maintaining previously installed Leaf Home systems at customers homes based on established service ticket requests. This role provides outstanding customer service in the course of service repairs annual maintenance inspections etc.

Essential Duties and Responsibilities:

Perform service on Leaf Home systems at customers homes based on logged service tickets and onsite inspection. Services may include annual maintenance testing troubleshooting basic plumbing repairs reinstallation of systems removal of old units etc.

Document schedule and close services performed in the service ticket system accurately and in a timely manner.

Proactively engage with customers to provide an outstanding customer service experience.

Follow established job site safety rules OSHA guidelines and company safety policies and procedures.

Required Education and Experience:

Required Education

High school diploma or equivalent.

Required Years of Experience

2-4 years of experience in basic remodeling construction or a related field.

Additional Requirements:

Valid drivers license.

Reliable truck van or large SUV.

Functioning laptop smartphone.

Functioning tools are required to perform job duties.

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g. H1B status).

Preferred Knowledge Skills Abilities or Certifications:

Based on role specifics must be comfortable working at heights.

Key Competencies:

• Uses basic problem-solving and subject matter understanding to perform tasks under supervision.

Travel Requirements:

Occasional overnight travel is required (1-10%)

Overtime/Additional Hours Requirements:

Overtime hours may be required based on business needs

Other hour considerations: Weekend and/or evening hours may be required.

Physical Requirements:

Physical Activity:

Frequency of work schedule:

Standing

Constantly (67-100%)

Walking

Constantly (67-100%)

Sitting

Rarely (1-10%)

Driving a car/van/truck

Frequently (34-66%)

Reaching with hands and arms (up down or outward)

Constantly (67-100%)

Typing

Occasionally (11-33%)

Using hands to touch/manipulate/handle

Constantly (67-100%)

Climbing and/or balancing

Occasionally (11-33%)

Working at heights

Frequently (34-66%)

Stooping kneeling or crouching

Frequently (34-66%)

Talking and/or listening

Occasionally (11-33%)

Using foot controls

Never (0%)

Twisting of the body

Constantly (67-100%)

Twisting of the wrist/arm

Constantly (67-100%)

Lifting < 10 pounds

Constantly (67-100%)

Lifting between 10 to 25 pounds

Frequently (34-66%)

Lifting between 25 to 50 pounds

Frequently (34-66%)

Lifting between 50 to 75 pounds

Frequently (34-66%)

Lifting over 75 pounds

Rarely (1-10%)

Exposure to extreme heat or cold

Constantly (67-100%)

Exposure to loud noise

Constantly (67-100%)

Disclaimer

This job description is not meant to be an all-inclusive list of duties functions and/or responsibilities of this position. Other related functions and responsibilities may be assigned as required to complete assignments or initiatives. Leaf Home reserves the right to change add delete or modify job functions as necessary based on business necessity. The company or employee has the right to terminate employment at any time for any reason; employment is at will to the extent of federal state or local law. This job description does not promise or guarantee continued employment with Leaf Home.

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit hire train and promote persons in all job titles without regard to race color ancestry national origin gender identity or expression sexual orientation marital status religion age results of genetic testing veteran status or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Americans with Disabilities Act Statement and Contact

Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to

Required Experience:

IC