Planning, Senior Support
Job Location:
Redlands, CO - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Join the Clean Energy Revolution
Become a Planning Senior Support at Southern California Edison (SCE) and build a better this job youll play a critical part in ensuring accurate and timely meter service operations that directly impact customer satisfaction and regulatory compliance. You will manage end-to-end Meter Service Requests (MSR) oversee pre-set meter processes and handle exception management to keep projects on track. The position offers the opportunity to collaborate cross-functionally with program analysts on evolving meter requirements and contribute to reporting that influences service-level performance and public authority standards. If you enjoy problem-solving working with data and driving operational excellence in a dynamic environment this role provides a chance to make a meaningful impact on both customer experience and organizational efficiency.
As aPlanning Senior Support your work will help power our planet reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future
- Serves as Single Point of Contact for Planning; manages inboxes mail task logs SharePoint updates Teams messages incoming calls customer walk-ins front gate/door access project tracker entries system notes and documentation links.
- Facilitates communication between customers planners project managers leadership and cross-functional partners; supports intake for new customer requests and assign Service Requests.
- Coordinates Docusign routes approvals status tracking and follow-up notifications.
- Reviews customer/project manager submittals for completeness; assigns planner/designer resources appropriately; pulls structure information SAP data maps and system details.
- Creates and processes service requests and planner files from PIF/scope pageages; preserves chain-of-custody documentation.
- Uploads finalized documents and ensures proper SharePoint archiving.
- Splits packages schedules and validates Work Orders for construction inspection and rotation planning; supports short-cycle same-day disconnect/reconnect scheduling.
- Creates and routes bills invoices and contract packages; manages service orders; submits lock ring removals and track city inspections.
- Generates weekly bi-weekly and ad-hoc reports; validates data quality and resolve system/contract exceptions.
- Supports office logistics supply ordering business cards hotel bookings vehicle assignments facility/IT requests and general office maintenance.
- A material job duty of all positions within the Company is ensuring the protection of all its physical financial and cybersecurity assets and properly accessing and managing private customer data proprietary information confidential medical records and other types of highly sensitive information and data with the highest standards of conduct and integrity.
- One or more years of experience in an analytical role.
- Experience with customer service computer software on-line applications office equipment and filing systems.
Preferred Qualifications
- Experience working in the electric utility industry.
- Experience with SAP SharePoint Adobe Acrobat and Work-It.
- Experience with MS Office Suite including Word Excel Outlook and PowerPoint.
- Experience with Customer Service.
Additional Information
- This positions work mode ishybrid.The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted employees are required to work andreside in the state of California. Further details of this work mode will be discussed at the interview work mode can be changed based on business needs.
- Visit ourCandidate Resourcepage to get meaningful information related to benefits perks resources testing information hiring process and more!
- The primary work location for this position is the Redlands Service Center. However the successful candidate may also be asked to work for an extended amount of time at alternate work location.
- This position has an option for a 9/80 Alternate Work Schedule or 40hrs/5 days a week.
- Relocation does not apply to this position.
- This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference our Information Guides for the following tests: (EEI BCAB Test - #5206). Candidates who have previously passed these assessment(s) in some cases may not need to retest again for this position.
- Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About Southern California Edison
The people at SCE dont just keep the lights on. Our mission is so much bigger. Were fueling the kind of innovation thats changing an entire industry and quite possibly the planet. Join us and create a future with cleaner energy while providing our customers with the safety and reliability they demand. At SCE youll have a chance to grow personally and professionally making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations at or and select option 2.
Required Experience:
Senior IC
About Company
As a leader in energy, Edison is doing more than just power. We're reducing carbon emissions and creating clean air for everyone. Search 100+ jobs and join the next generation energy company.
