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Phoenix, AZ IT AZDOR Taxpayer Services Analyst eServices Management Analyst 2
Job Location:
Job Location:
Phoenix, NM - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
23 October 2026 (2 days ago)
Posted:
Application Deadline:
20 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Information
| Position Type | Staff Augmentation | Hours/Week | 40 |
| Billing Type | Hourly | Shift | Day |
| Projected Start Date | 11/23/2026 | Start Time | 8:00 AM |
| Projected End Date/Duration | 1 Years from projected start date | End Time | 5:00 PM |
| Bid Limit Per Vendor | 2 | Number of Positions | 1 |
| Desired Career Level | None Selected | Minimum Education Level | None Selected |
| Weekend | None |
Position Location
| Address | 1600 W Monroe | City | Phoenix |
| State | Arizona | Zip | 85007 |
| Country | UNITED STATES |
Requirements
| Travel Required | No | Security Required | Yes |
| Onboarding Category | N/A |
Position is primarily remote with occasional in office days required.
Full Job Description attached below
The eServices Management Analyst 2 conducts analyses of Taxpayer Services eServices programs services policies procedures and processes to identify and eliminate non-value-added process steps to improve operational effectiveness and efficiency; and engages with the team in overall continuous improvement efforts for the division. Conducts routine quality assurance testing and compiles regular reports. May perform complex and/or specialized management studies.
Supervision:
This position does not have direct reports.
Analysis & Quality Assurance Testing
Applying current relevant management analysis concepts and guidelines conducts analysis and quality assurance testing of eServices programs services policies procedures and processes to prepare and tailor plans/individualized approaches to resolve the program issues to include:
Planning and conducting analyses of a problem or opportunity for improvement
Defining needs by gathering information via conferring with agency staff/outside entities
Developing and conducting surveys compiling information documenting and analyzing findings preparing comprehensive reports and developing recommendations for change
Presenting recommendations to management and coordinating implementation of process improvements and systems
Developing and conducting Quality Assurance test plans
Technical Support/Service
Build quality assurance testing plans and conduct testing and analysis of systems.
Provides technical assistance/helpdesk services to internal customers troubleshooting customer concerns/problems and providing consultation as needed.
Agency/Department Compliance & Continuous Improvement
Remains current on all laws regulations policies and best practices related to taxation through regular engagement in activities such as self-directed research conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and participation in training and others continuing education opportunities
Stays current on management analysis concepts and guidelines in order to prepare and tailor plans or individualized approaches to resolve complex and specialized management and/or program issues
Actively contributes to team and individual effectiveness through the following:
Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
Completes all required training in a timely manner
Participates in assigned work teams as appropriate
May complete periodic metrics projects huddle boards and reports as requested
Prepares for and actively participates in 1:1 coaching with supervisor
Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); provides recommendations for process improvement and engages in continuous improvement efforts as assigned to include contributing to the maintenance of the eServices units policies procedures systems practices and operational manuals outlining established methods of performing work in accordance with organization policy
Other duties as assigned
Required Experience
Minimum of one (1) to two (2) years management analysis experience
Required Skills
-Extensible Markup Language (XML) - Altova XMLSpy
- Analysis of technology and information systems
- SQL - MS SQL Server Management Studio (Database Mgmt Systems)
- Azure DevOps
- Quality Assurance testing
- Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing classifying and synthesizing the data into fundamental issues; from the information identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and identifying the options and solutions for addressing the problems analyzed.
Knowledge/Understanding
- Experience working with/in Tax Administration would be preferred
- Knowledge of principles and practices of public administration with emphasis on effective planning organization and management;
- Knowledge of contemporary business methods procedures and practices;
- Knowledge of the principles and techniques of automated information systems analysis design modification and implementation; principles research methods and reporting techniques used in administrative studies
- Knowledge of operational/programmatic structures applicable legislation rules regulations standards policies procedures resources and priorities
Skills
- Effective verbal written and listening communication skills
- Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
- Effective interpersonal skills and demeanor
- Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook Word and Excel PowerPoint; and in the use of Google Suite applications such as Gmail Sheets Docs and Drive
Required Skills
Skill Type
Skill Name
Skill
Minimum of one (1) to two (2) years management analysis experience
Skill
Extensible Markup Language (XML) experience
Skill
Quality Assurance testing experience
Skill
SQL - MS SQL Server Management Studio (Database Mgmt Systems) experience
Preferred Skills
Skill Type
Skill Name
Skill
One or more years of experience in tax related service and administration
Skill
Bachelors degree in business computer information systems or related field
Skill
Azure DevOps experience
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Required Experience:
IC
About Company
Abacus Insights simplifies healthcare data with best-in-class data management solutions that improve data quality and drive valuable insights. We provide our customers with an intelligent platform that unlocks the value of data and removes the burden of maintaining legacy data managem ... View more
