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Pharmacy Technician Virtual Care

The Nemours Foundation

Job Location:

Jacksonville, FL - USA

Monthly Salary: Not provided by the employer

Posted: 24 October 2026 (16 hours ago)

Application Deadline: 21 January 2027

Vacancies: 1 Vacancy

Job Summary

Description

Nemours is seeing a Pharmacy Technician for our Virtual Care Team

The Virtual Medication History Tech plays a critical role in Nemours Virtual Care Operations Center located onsite at Jacksonville Home Office. Nemours is leading the way in virtual care rethinking how and where pediatric care is delivered to improve access safety and patient experience. This position is essential in supporting a wide range of innovative virtual care programsboth inpatient and outpatientby combining technical expertise patient engagement and administrative coordination. Working within the centralized operations hub the Virtual Medication History Technician completion of medication histories and reconciliation using virtual platforms continuous observation for inpatients requiring 1:1 monitoring manages virtual communication channels and facilitates scheduling intake and virtual rooming for home-based and telehealth programs. The role demands strong attention to detail rapid response to patient needs and collaboration with clinical teams to uphold Nemours high standards of pediatric care.

Essential Functions

Virtual Medication History & Reconciliation

Conduct virtual medication history interviews with patients and families via phone or video

Perform medication reconciliation at transitions of care (admission transfer discharge)

Utilize EHR and external data sources (pharmacy fill history caregiver report) to ensure accurate complete medication lists

Identify discrepancies (dose frequency duplication omissions) and escalate to pharmacist/provider for resolution

Document medication histories and reconciliation activities clearly in the EHR

Provide patient education support on medications adherence first dose education and safe use (within technician scope)

Support prior authorization workflows refill coordination and medication access barriers

Collaborate with pharmacists and providers to support virtual pharmacotherapy interventions

Assist in high-risk medication monitoring workflows in virtual programs (e.g. ACaH RPM patients)

Medication History: Completed detailed and timely inpatient and outpatient medication histories and reconciliation using virtual care technology.

Continuous Observation: Serve as a Virtual Sitter for inpatients requiring 1:1 monitoring ensuring patient safety through real-time observation and prompt escalation per Nemours protocols.

Monitor Tech: Operate and troubleshoot patient monitoring systems maintain accurate documentation and respond to alerts promptly.

Patient Communication: Answer phone calls from patients enrolled in virtual home-based programs providing courteous and timely assistance.

Scheduling & Intake Support: Assist with scheduling intake processes and virtual rooming for telehealth visits ensuring seamless patient experience.

Collaboration: Communicate effectively with clinical teams escalate concerns per established pathways and maintain compliance with HIPAA and Nemours standards.

Equipment Management: Ensure equipment functionality report technical issues and coordinate with IT/biomedical teams as needed. Support logistics of home remote patient monitoring equipment including packing equipment for shipment and restocking.

Requirements

Certified Pharmacy Technician (CPhT) required

Required Experience:

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About Company

The Nemours Foundation

Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware an ... View more

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