Pharmacy Refill Technician

Jacksonville FL

Schedule: Monday through Friday onsite.

• Competitive compensation
• Medical dental and vision insurance starting day one
• 401(k) with company match
• 4 weeks PTO and 10 paid holidays
• Paid parental leave and disability benefits
• Career growth and professional development opportunities
• Employee wellness programs and resource groups

• Make outbound refill calls to patients and assist them through the refill process from start to finish.
• Answer inbound pharmacy calls resolve patient inquiries and appropriately triage concerns.
• Coordinate medication refills and ensure accurate prescription data entry and documentation.
• Support claim adjudication and troubleshoot insurance rejections to help patients access their medications.
• Collaborate with pharmacists and providers to clarify prescription information when needed.
• Help maintain appropriate medication inventory and identify medications requiring special handling or storage.
• Assist with coordinating supplies needed for patient therapies such as sharps containers and injection supplies.
• Maintain accurate records and update patient information across multiple systems.
• Participate in process improvement initiatives that enhance efficiency quality and patient satisfaction.
• Deliver compassionate knowledgeable and exceptional customer service to patients providers and pharmacy team members.

• Active Pharmacy Technician registration in the state of employment required.
• National Pharmacy Technician Certification (CPhT or ExCPT) strongly preferred but not required.
• High school diploma or GED required.
• At least 1 year of Pharmacy Technician experience required
• Strong phone customer service and interpersonal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Office including Excel and Word.
• Ability to learn new systems quickly and effectively manage multiple priorities.
• A dependable team-oriented approach and commitment to maintaining confidentiality.
• Passion for helping patients and supporting positive healthcare outcomes.