Personal Lines CSR

Personal Lines Customer Service Representative (CSR)

Seeking two dedicated and professional Personal Lines Customer Service Representatives (CSR) to join a growing team. This role is ideal for individuals with a passion for providing exceptional customer service and a strong background in personal lines insurance.

As a Personal Lines CSR you will be responsible for managing standard personal lines accounts providing A-Z servicing and ensuring client satisfaction. This is an excellent opportunity to join a high-growth organization that values hard work respect and work-life balance.

• Salary Range: $65000 - $75000 annually commensurate with experience.

• Provide full-service support for personal lines insurance accounts including policy changes renewals and customer inquiries.
• Handle 90% renewal business and 10% new business quoting.
• Maintain accurate and up-to-date client records using HawkSoft software (training provided).
• Deliver exceptional customer service by addressing client needs promptly and professionally.
• Collaborate with team members to ensure seamless service delivery and client satisfaction.

• Licenses/Certifications: Active Property & Casualty (P&C) license required.
• Experience: Minimum of 2 years of experience in personal lines insurance.
• Technical Skills: Familiarity with HawkSoft software is a plus but training will be provided.
• Soft Skills: Strong candidates will be coachable flexible and hard-working with excellent communication and problem-solving skills.
• Work Environment: Preference for on-site work in Lancaster PA but hybrid arrangements may be considered.

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