Peoplesoft CRM Developer- #26-22608

Duration:12 months
Responsibilities

• Design develop configure and enhance PeopleSoft CRM capabilities supporting ticket intake case management service requests assignment routing escalation and resolution tracking.

• Develop and modify CRM pages components records business logic workflows worklists notifications queries and batch processes using Application Designer PeopleCode Application Engine Component Interfaces Integration Broker and SQL.

• Build and support integrations between PeopleSoft CRM and external systems using REST/SOAP APIs Integration Broker web services JSON/XML messaging file-based interfaces and other enterprise integration patterns.

• Design and enhance user-facing CRM screens and workflows to improve usability data quality and process efficiency; support Fluid or other modern PeopleSoft UX patterns where applicable.

• Support PeopleSoft CRM and PeopleTools upgrades patches and retrofits including impact analysis code comparison customization remediation regression support and validation of upgraded functionality.

• Troubleshoot CRM defects workflow failures integration errors data problems and production incidents; perform root-cause analysis and implement durable fixes.

• Configure CRM business rules queues statuses assignment logic security roles templates alerts and notifications to support reliable service operations.

• Develop reusable utilities scripts and automation to improve deployment testing interface monitoring data validation troubleshooting and operational support.

• Perform unit testing peer/code reviews defect retesting and regression support; create validation queries and test data to confirm functionality and data integrity.

• Migrate and promote CRM objects and configuration across development test and production using established configuration change-control and release-management practices.

• Monitor application behavior batch processing interfaces logs and SQL; collaborate with DBAs middleware infrastructure security and operations teams to diagnose cross-platform issues.

• Maintain technical designs interface specifications deployment instructions support procedures code documentation and knowledge articles for CRM enhancements and integrations.

• Collaborate with functional analysts Product Owners testers help desk teams and stakeholders to refine requirements demonstrate functionality support UAT and deliver maintainable solutions.

Requirements

• Bachelors degree in Computer Science Information Systems Engineering or a related field; equivalent relevant experience may be considered.

• 3 years of hands-on PeopleSoft development experience including experience developing or supporting PeopleSoft CRM case management help desk service-management or comparable CRM functionality.

• Strong PeopleTools development skills including Application Designer PeopleCode Application Engine Component Interfaces Integration Broker PS Query and SQL; experience developing or consuming REST/SOAP APIs is required.

• Experience designing and modifying PeopleSoft pages/components workflows notifications business rules security batch processes and integrations in an Oracle-based enterprise environment.

• Experience supporting PeopleSoft upgrades patches retrofits object comparisons testing migration and production deployment of customized application components.

• Strong debugging skills across application logic SQL interfaces batch processing and integration messages; ability to perform root-cause analysis and deliver maintainable solutions.

Desired Skills

• Hands-on PeopleSoft CRM experience with help desk/service requests ticket or case management worklists routing notifications and service operations.

• Experience integrating PeopleSoft CRM with HCM identity/access management email reporting external APIs middleware or other enterprise platforms.

• Knowledge of integration best practices including REST/SOAP JSON/XML error handling logging interface security retries and data validation.

• Experience with PeopleSoft Fluid responsive UX patterns or modernization of legacy PeopleSoft pages and navigation is a plus.

• Working knowledge of Oracle databases SQL troubleshooting UNIX/Linux/Solaris environments and enterprise batch processing.

• Experience in Agile or SAFe environments with requirements refinement code reviews repeatable testing release management and production support.

Additional Information

• Clearance: Must be a U.S. Citizen with an active Secret security clearance.

• Work Environment: Onsite/Hybrid as required by the contract.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

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