People Technology ServiceNow Functional Architect

Join a dynamic team of HR professionals in the Apple People Services and Technology organization focused on providing outstanding employee service using enterprise technology solutions. The People Product Management (PPM) team is looking for an experienced ServiceNow HRSD Functional Architect to drive product delivery platform governance and functional design strategy for our ServiceNow HRSD platform.

nIn this role you will act as a key functional guide and partnerbridging the gap between business strategy user experience and technical execution. Rather than a pure developer or system-configuration role this is a **product delivery and platform governance** role. You will be responsible for defining functional requirements mapping efficient workflows and governing the product roadmap. You will work in lockstep with our ISu0026T partners who hold technical and architecture authority to translate human resource needs into scalable elegant platform ideal candidate has a deep understanding of ServiceNow HRSD modules excels at process-mapping and partner collaboration and is comfortable guiding delivery teams in a fast-paced environment.

Functional Design Partnership: Define functional processes map workflows and translate complex business needs into clear ServiceNow HRSD product solutions. Partner closely with our ISu0026T teams to ensure that all configurations workflows and platform customizations are scalable sustainable and aligned with industry-leading best u0026 AI Evolution: Drive the functional vision for the platforms future focusing on workflows intelligent automation and the pilot and adoption of AI capabilitiesnContractor Delivery Management: Manage and guide a group of functional contractors supporting system designs process mapping and functional configurations. Set delivery expectations review functional specs and ensure high-quality 0026T Collaboration u0026 Platform Governance: Maintain a highly collaborative relationship with ISu0026T engineering partners to govern platform health plan releases and deliver technical integrations. Ensure that functional enhancements respect platform standards and support long-term Relationship u0026 Feature Positioning: Manage the relationship with the ServiceNow support and product accounts. Continuously review platform updates evaluate new product capabilities and strategically position these features to improve the overall employee support Roadmap Strategy: Govern and drive the ServiceNow HRSD roadmap. Advocate for feature adoptions and optimization opportunities that streamline HR transactions and elevate the service experience for all employees globally.

7 years of experience in ServiceNow HRSD with deep functional knowledge of modules such as Case and Knowledge Management Employee Center (ESC) Employee Journeys or Employee Document Management (EDMS).nServiceNow Certified Implementation Specialist (CIS) HRSD** or Certified System Administrator (CSA).nFamiliarity with ServiceNow platform capabilities including Flow Designer Agent Workspace Advanced Work Assignment (AWA) and system integration with HR systems ecosystems** (e.g. Workday case routing and document-retention workflows).nDemonstrated experience in product delivery and platform governance specifically managing functional backlogs writing user stories and steering delivery success in managing external contractors or consultants to deliver functional specifications and platform relationship management skills with a track record of partnering closely with engineering/IT organizations (ISu0026T) to ship high-quality enterprise communication and facilitation skills with the ability to advocate for user experience while navigating technical : Bachelors degree in Business Administration Management Information Systems Human Resources or related field.

Masters Degree nCertifications in Agile/Scrum** (e.g. CSPO CSM) or Project Management (PMP) are a Certified Technical Architect (CTA)