PEAK Customer Service Representative Printing & Mailing Services

Position Introduction:

Initial point of contact for a department or area providing first-line assistance to walk-in visitors and callers. Provides standard office duties back-up support and data entry.

• Serves as primary front desk receptionist.
• Answers multi-line phone and directs callers to appropriate personnel.
• Greets visitors assists with questions and directions or directs to appropriate personnel for additional assistance.
• Performs standard office duties to include but not limited to filing faxing typing copying scanning sorting and distributing mail.
• Maintains appointment calendars and keeps track of scheduled events.
• Assists with general office support duties and special projects.
• Performs various duties as needed to successfully fulfill the function of the position.

Required Education and Experience:

• High School Diploma or GED
• 12 months office clerical or receptionist experience

Required Knowledge Skills Abilities:

• Working knowledge of Microsoft Office Suite (Word and Outlook)
• Detail oriented for accuracy of data and information
• Ability to communicate verbally and in writing
• Ability to build rapport with guests students faculty and staff
• General office skills such as multi-line phone copying filing faxing and distributing mail
• Excellent customer service skills
• Ability to handle difficult situations in a calm and professional manner