PC Technician II El Paso

At Vitalant the impact you make doing work that is purposeful meaningful and worthwhile is vital. As a member of our non-profit organization you can be impact-inspired to provide vital clinical services to communities nationwide vital products to those in need of a donors generosity or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable):

Job Description:

At Vitalant every role plays a part in our lifesaving mission to save and improve lives through blood donation transplantation and innovative cell and gene therapies. As a PC Technician II in El Paso TX youll help ensure our employees have the reliable technology they need to support donors patients and healthcare this hands-on role youll provide advanced technical support for computer systems and peripherals perform hardware diagnostics maintain accurate IT asset inventories and develop standard operating procedures and desktop images that keep our technology running efficiently across the organization.

Compensation: $21 - $24/ hour

This position will be located on-site Monday - Friday in our El Paso TX location. Remote work is unavailable for this role.

As a PC Technician II youll get to:

• Configure install maintain and troubleshoot PCs laptops tablets thin clients printers scanners and other end-user hardware.

• Diagnose and resolve complex hardware software network connectivity and peripheral issues; serve as an escalation resource for technical support staff.

• Evaluate and recommend desktop hardware and software solutions to improve performance reliability and user experience.

• Manage PC hardware and software deployment upgrade and replacement projects.

• Develop and maintain desktop standards system images and standard operating procedures (SOPs).

• Maintain IT hardware inventory and critical spare parts to ensure accurate asset tracking and operational readiness.

• Document technical solutions manage support tickets and contribute to the organizations knowledge base.

• Coordinate equipment repairs with vendors and ensure timely issue resolution.

• Assist with training mentoring and workflow coordination for technical support staff as needed.

REQUIREMENTS:

KNOWLEDGE/EDUCATION

• Associates degree or equivalent combination of education and experience required.

• Working knowledge of various PC software packages and operating systems required.

• Working knowledge of PC hardware components required.

LICENSES/CERTIFICATIONS

• Relevant hardware or software certification preferred.

• Valid in-state drivers license required.

EXPERIENCE

• Three years related experience required. To include experience in PC repair trouble shooting and configuration and reading hardware diagrams.

SKILLS/ABILITIES

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.

• Must be able to maintain confidentiality.

• Must have good customer service and interpersonal skills.

• Must be able to understand follow and give precise written and verbal instructions and perform all activities safely.

• Able to organize prioritize and execute a variable workload and multiple priorities.

• Must be able to work flexible shifts.

• Ability to work in a team environment and participate as an active team member.

• Must have proficient computer skills.

Location:

Job Category:

Contact Information:

If you are impact-inspired to help others and making a difference is vital for you youll experience a career built on purpose a company created to care and a team committed to lead - together.