PC Support Coordinator

Overview

Client is seeking an IT Help Desk Technician to provide technical support for users experiencing routine computer hardware software peripheral and connectivity issues. This role will diagnose problems resolve requests when possible during the initial interaction document support activity and escalate more complex issues to the appropriate technical resources.

Core Responsibilities

• Respond to technical-support requests received by telephone voicemail email and in person.
• Evaluate and prioritize requests while working to resolve support questions during the initial user interaction.
• Interview users and guide them through diagnostic procedures to identify hardware software network printer cable modem and telephone issues.
• Determine probable causes and provide instructions for resolving routine technical problems.
• Log and track support calls maintain problem histories and prepare standard reports.
• Identify recurring issues and notify the appropriate technical teams of problem patterns.
• Provide users and team leaders with status updates and resolution details.
• Install or upgrade computer hardware software monitors keyboards printers disk drives and other peripheral components.
• Answer user questions interpret operating instructions create documentation and develop training materials.
• Apply continuous-improvement methods to improve systems processes and service quality.
• Perform preliminary evaluations of workstation setup and other ergonomics-related concerns.
• Participate in cross-functional assignments and project teams as needed.

Essential Qualifications Skills and Technologies

• Trade-school coursework an associate degree or equivalent external training in computer services or computer repair.
• Two or more years of directly related experience.
• General knowledge of personal computer operations diagnostics and repair.
• Experience supporting PC operating systems office applications and email.
• Ability to recognize isolate troubleshoot and resolve computer hardware and software problems.
• Ability to install or support computer hardware software upgrades and peripheral equipment.
• Experience documenting logging tracking and prioritizing technical-support requests.
• Ability to manage several assignments simultaneously and determine when advanced technical assistance is required.
• Ability to collect information establish facts draw valid conclusions and make routine recommendations.
• Ability to explain technical information and instructions clearly to users.

Work Details

• Onsite contract-to-hire position.
• First shift: 7:00 AM-3:30 PM Monday-Friday.

Nesco Resource offers a comprehensive benefits package for our associates which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical Vision Dental 401K and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.