PC Support Coordinator

You will provide frontline technical support to increase user and system efficiency resolving routine hardware and software issues and escalating complex cases to technical experts. You will support end users team leads and cross-functional IT resources during a 1st shift onsite MondayFriday schedule.

• Respond to telephone voicemail email and in-person requests; evaluate and prioritize incoming support requests and attempt resolution while users are on the line.
• Diagnose and isolate system issues by interviewing users and guiding them through preliminary diagnostic steps to determine probable cause (hardware software network peripherals).
• Log track and maintain history records and related problem documentation; prepare standard reports and alert technical areas to recurring patterns.
• Provide status updates and completion information to users and team leads via voicemail email or in person.
• Install or assist with installation of hardware software upgrades and peripheral components (monitors keyboards printers disk drives).
• Create user documentation develop training materials and deliver basic technical presentations to teach effective system use.
• Apply continuous improvement techniques to identify and implement service and process improvements.
• Evaluate and advise on ergonomics-related issues and workstation setup when encountered.
• Participate in cross-functional or project team responsibilities as assigned.

• Associates degree (required) or trade school completion or equivalent external training in computer services/repair.
• Two or more years of directly related IT helpdesk or PC support experience.
• General knowledge of personal computer operations office applications email and PC operating systems.
• Proficiency diagnosing and resolving hardware and software issues and familiarity with peripherals and basic networking concepts.
• Strong problem recognition isolation and resolution skills; ability to prioritize multiple assignments.
• Effective communication skills for responding to inquiries and providing user instruction.
• Ability to create basic user documentation and deliver introductory technical training.

$16.27 - $20.34/hour

This role may fill quickly. Submit your resume to be considered.

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