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PC Support Coordinator
Job Location:
Job Location:
Fort Worth, TX - USA
Monthly Salary:
$ 24 - 26
Monthly Salary:
Posted:
12 August 2026 (5 hours ago)
Posted:
Application Deadline:
9 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
$24.00-26.00/hour
1st Shift: 7:00 - 3:30
Contract To Permanent
SUMMARY:
Provides technical support for users calling in to the IT Help Desk to increase computer user and system efficiency. Diagnoses identifies and isolates basic hardware and software problems. May install modify and make minor repairs to personal computer hardware and software systems and provide technical assistance and training to system users. Routes calls to available technical expert in more complex and difficult cases.
ESSENTIALFUNCTIONS:
Tradeschoolcoursecompletion AAorequivalent externaltrainingincomputer services orrepair whichhasprovided practical knowledge in the field. Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of directly related experience.
1st Shift: 7:00 - 3:30
Contract To Permanent
SUMMARY:
Provides technical support for users calling in to the IT Help Desk to increase computer user and system efficiency. Diagnoses identifies and isolates basic hardware and software problems. May install modify and make minor repairs to personal computer hardware and software systems and provide technical assistance and training to system users. Routes calls to available technical expert in more complex and difficult cases.
ESSENTIALFUNCTIONS:
- Responds to telephone voice mail e-mail and in-person requests for assistance from users experiencing routine problems with hardware software or other computer related systems by answering evaluating and prioritizing requests. Attempts to resolve all support questions while the user is on the line.
- Diagnoses and isolates system problems by interviewing users on the telephone or in person to collect information. May lead user through preliminary diagnostic procedures to determine source of probable cause of problem (e.g. hardware software network modem printer cables and telephone) by reviewing procedures and actions taken by the user. Instructs user on basic diagnostic procedures.
- Logs and tracks calls. Maintains history records related problem documentation and prepares standard reports. Alerts appropriate technical area of recurring problems and patterns of problems.
- Provides updates status and completion information to users and team leaders by voice mail e-mail or in-person communication.
- Mayinstallhardware software and/or upgrades and peripheral components such as monitors keyboards printers and disk drives.
- Teaches users on effective use of systems by answering questions interpreting operating instructions creating user documentation developing training materials and providing prepare and give technical presentations on selected topics.
- Improves systems processes and quality of services by implementing continuous improvement techniques to analyze and identify areas for improvement.
- Recognizes and performs preliminary evaluation of ergonomics-related issues including workstation setup and furniture configurations for any team members they contact.
- Increasestechnicalknowledge byattendingeducational workshops andreviewing technical ortrade publications.
- Supports the team by accomplishing related results as needed. Work assignments may include cross-functional or project team responsibilities.
Tradeschoolcoursecompletion AAorequivalent externaltrainingincomputer services orrepair whichhasprovided practical knowledge in the field. Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of directly related experience.
Required Experience:
IC
