PC Support Coordinator (#c794)

You will provide frontline technical support to end users to improve system and user efficiency. Youll diagnose and resolve routine hardware and software issues route complex problems to specialists and deliver on-site support across standard business hours (1st Shift Mon-Fri 7:00am - 3:30pm). This is primarily an onsite role supporting the organizations end users.

• Respond to telephone voicemail e-mail and in-person requests; evaluate and prioritize support requests and attempt resolution while the user is on the line
• Diagnose and isolate system problems by interviewing users and guiding them through preliminary diagnostic steps
• Log and track calls maintain history records and problem documentation and prepare standard reports
• Provide updates status and completion information to users and team leads via voicemail e-mail or in person
• Install hardware software upgrades and peripherals (monitors keyboards printers disk drives) as needed
• Create user documentation develop training materials and deliver basic technical presentations to improve user adoption
• Identify recurring problems and alert the appropriate technical area; apply continuous improvement methods to enhance processes and service quality
• Evaluate basic ergonomics issues and advise on workstation setup when appropriate
• Support cross-functional tasks and project work as assigned

• High school diploma or equivalent required; associate or bachelors degree acceptable
• Trade school course completion AA or equivalent training in computer services or repair
• Typically 2 years of directly related technical support experience
• General knowledge of PC operations office applications e-mail and PC operating systems
• Proficiency in diagnosing and resolving personal computer hardware and software issues
• Strong communication skills to collect problem details and instruct users through diagnostics
• Ability to manage multiple assignments through prioritization and sound judgment

• Prior on-site support experience is preferred over remote-only support

$15.52 - $19.40/hour

This role may fill quickly. Submit your resume to be considered.

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