PBX Operator

Overview:This team member will direct phone calls to appropriate personnel and assist all guests and associates in a courteous and professional manner. We are looking for motivated and energetic individuals who love contributing to a winning team. If you have operator / phone agent experience in a hotel environment and a passion for serving others we would love to speak with you about this roleResponsibilities:Maintain regular attendance in compliance with Omni standards as required by scheduling which will vary according to the needs of the high standards of personal appearance and grooming which include wearing the proper attire/uniform and name tag when all incoming phone calls to the resort using the proper protocol greetings and closings as determined by requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged and promptly dispatched to the corresponding department including following up with the guest regarding all concerns when current knowledge of all key personnel and departmental functions of the guests with telephone dialing instructions or to dial for them using all types of calls including room to room local long distance and/or international dialing using correct and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by be thoroughly acquainted with the AM and PM guest check-outs according to Omnis Moments of Service and Standard Operating familiar with all systems and equipment as related to the Front DeskAccommodate room changes with billing inquiries and be knowledgeable of all details included within guest foliosLog all guest requests service deficiencies and work orders in Synergy and thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios emergency procedures and execute to familiar with all hotel amenities (Wireless Internet Select Guest Program GHA Discovery Program Laundry Services and Omni Kids Program).Be familiar with all hotel facilities (F&B Outlets Membership Business Center Gift Shops Coffee Market Fitness Center and Spa).Understand the importance of our Medallia management with miscellaneous front office tasks including but not limited to organizing filing and delivering requested items to :Ability to clearly and professionally communicate both verbally and in writing in English with guests management and co-workers both in person and by to accurately and efficiently input information into computer to work cohesively with co-workers both within and outside of your to multitask prioritize organize and follow organizational and problem-solving to remain calm and professional under customer service experience is be able to work a flexible schedule and willingness to work days evenings nights weekends and holidays.