Payroll Supervisor, North America

The dedicated Payroll Supervisor will lead a team to ensure the accurate and timely processing of payroll for over 55000 employees across NOAM. This role involves leading and supporting high-volume multi-state payroll operations across a large enterprise organization ensuring accurate payroll processing and compliance with federal state and local regulations.

This role is not hybrid/remote and will report to Sherwin-Williams Hinckley Industrial Parkway located at 4770 Hinckley Industrial Pkwy Cleveland OH 44109.

Because this role involves access to confidential financial information the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.

CORE RESPONSIBILITIES AND TASKS

• Supervise Payroll Team Members to ensure accurate and timely end-to-end payroll processing for over 55000 employees while adhering to all government reporting requirements for earnings deductions and taxes in a fast-paced multi-state environment.
• Support Payroll Processing by providing proactive payroll assistance where needed and provide backup support to the team and Payroll Manger.
• Partner with regional HR SBS and accounting/finance staffto harmonize problem solve and streamline pay policies and procedures ensuring compliance with timekeeping payroll processing and governmental reporting requirements.
• Review and approve the work of Payroll team membersto ensure data accuracy and compliance with payroll processes procedures offering support and expertise.
• Serve as an escalation point for complex payroll questions resolving issues by examining root causes and providing expert guidance.
• Design deliver and maintain payroll training programs standard operating procedures and job aids to drive consistency accuracy and compliance across payroll operations.
• Serve as a subject matter expert and trainer for payroll processes systems policies and regulatory requirements ensuring team readiness and knowledge retention.
• Promote a culture of continuous learning by providing regular feedback coaching and professional development opportunities for payroll staff.
• Facilitate onboarding and cross-training initiatives to build a versatile high-performing payroll team capable of supporting business continuity and organizational growth.
• Manage the ServiceNow case system. Complete bi-weekly metrics reporting summarizing data and payroll cases to create solutions for continuous improvement and correcting deficiencies.
• Drive process improvement initiativesby driving best practices creating and updating standard operating procedures.

POSITION REQUIREMENTS

Required:

• Bachelors degree in lieu of a bachelors degree candidates must possess 7 years of progressive payroll experience
• 5 years of payroll experience supporting payroll operations across multiple states within a large complex enterprise organization.
• 3 years of people leadership and supervisory experience managing payroll teams and operations.
• Experience working with various enterprise payroll platforms such as Dayforce Workday WFM Oracle or similar solutions.
• Experience with knowledge of all aspects of payroll processes and related systems including garnishments unions benefits taxes time & attendance collection for multiple countries (regional exposure).
• Experience in multi-jurisdictional payroll processing payroll tax compliance and payroll controls in a high-volume environment.
• Experience partnering with cross-functional stakeholders including Human Resources Finance Tax Compliance and Information Technology.
• Must be legally authorized to work in the United States without sponsorship now or in the future for employment visa status
• Must be at least eighteen (18) years of age

Preferred:

• CPP Certification
• Bachelors degree in accounting/finance or business administration

• Experience leading payroll transformation initiatives process standardization and technology enhancements.

• Project management experience

• Experience with enterprise payroll platforms such as Dayforce Workday SAP Oracle or similar solutions.

• Experience supporting payroll operations across multiple countries within North America.
• Additional language skills would be an advantage
• Experience working for a global and diverse company

• Experience leveraging AI Automation Power Automate Power BI