Payment Support Analyst

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of Do you want a workplace that will challenge you and offer you opportunities to learn and grow A position at Xcel Energy could be just what youre looking for.

Position Summary

Works as a liaison between Billing personnel and other departments. Researches and resolves billing issues and serves as a central point for the resolution of technical billing problems. This position ensures the quality of Billing Services by compiling and monitoring the billing processes and performance measurements. Leads efforts for billing process improvements & department efficiencies.

Essential Responsibilities

• Researches and evaluates all billing operations (billing payment options rate changes rate refunds etc) to enhance existing productivity.

• Performs critical analysis of performance results identifies root causes of ongoing or emerging issues/ trends. Creates and tracks specialized reports requested to monitor billing trends.

• Researches and resolves customer account issues to assess whether they are business practice issues or system problems. Recommends system enhancements as needed and ensures the necessary training and communication of changes are available to billing personnel.

• Completes quality assurance billing reviews

Minimum Requirements

• Business related degree or equivalent work experience.

• Demonstrates ability in using database & querying tools for analytical applications.

• Experience in working the utility billing system is desired.

• Ability to effectively communicate and work successfully across business units and professional disciplines.

• Knowledge of Xcel Energy Computer Based systems.

• Proven problem solving and decision-making skills.

• Must possess strong analytical skills.

Preferred Requirements

• 2-5 years of experience in payment operations banking treasury or accounts receivable systems working with financial institutions payment processors lockbox vendors and third-party payment providers.

• Strong understanding of electronic payment processing including; ACH payments Credit and debit card payments Electronic lockbox processing Traditional bank lockbox processing Digital payment channels Electronic bill payment platformsand Payment gateways

• Experience researching and resolving payment exceptions across multiple channels.

• Working knowledge of ACH and NACHA Operating Rules including exceptions returns reversals unauthorized transactions financial controls SOX audit and regulatory requirements. Understanding of payment reconciliation balancing settlement and cash application processes.

• Experience with EDI payment files remittance files payment data integrations bank transmissions file formats and secure file transfers.

• Ability to interpret payment data logs reports and transaction records to identify issues. Experience with APIs batch processing or payment interfaces between enterprise systems and external vendors preferred.

• Proficiency with Microsoft Excel SQL (preferred) and enterprise financial or billing systems such as SAP Oracle PeopleSoft or equivalent.

As a leading combination electricity and natural gas energy company Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

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