Payment Processer TPAC

Agency

Dept of Revenue

Division

Taxpayer Assistance Collections

Job Classification Title

Administrative Specialist I (S)

Position Number

Grade

NC08

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team provides accurate information achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.

Description of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***

The North Carolina Department of Revenue is currently recruiting for a Payment Processer in our Taxpayer Assistance and Collection Division. The Payments and Data Processing Unit is responsible for timely and accurately processing payments received by the Taxpayer Assistance and Collection Division from installment payment plans and garnishments. This position serves as a team member of the Payments and Data Processing Unit. The primary purpose of the position is to process payments received from taxpayers financial institutions and employers in a timely and accurate manner. N.C. General Statute 147-77 requires that all state agencies are required to deposit all funds daily; however due to the volume received by the Department of Revenue payments are expected to be deposited in the bank within three days of receipt. The work environment for this team is fast-paced and requires diligence attention to detail accuracy and the ability to adapt easily to change.

Payment submissions made by taxpayers employers and financial institutions with sufficient information may only require the creation and processing of a manual voucher. However payment submissions that lack sufficient information are exceptions that require additional research in various computer applications at the Department of Revenue including but not limited to ITAS and/or interaction with the taxpayer employer or financial institution. This position is responsible for creating and processing vouchers for garnishment payments received from financial institutions and/or employers as well as researching payments received without sufficient information. Completion of this work may require working in ITAS as well as Department databases such as the Garnishment Lookup Database.

This position will also process incoming mail record notes in the Departments system of record ITAS and may make basic updates to accounts by working in the Document Management System (DMS).

Knowledge Skills and Abilities/Management Preferences

• Demonstrated ability to type 7000 keystrokes per hour

• Excellent verbal and written communication skills

• Strong interpersonal and customer service skills

• Experience entering data efficiently and accurately

• Basic knowledge of Microsoft Excel and Word

Recruitment Range: $39244 - $68679

Effective July 1 2025 candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge skills and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

COMPENSATION & BENEFITS:The state of North Carolina offers excellent comprehensive benefits. Employees canparticipatein health insurance options standard and supplemental retirement plans and theNCFlexprogram (numeroushigh-quality low-cost benefits on a pre-tax basis).

Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moodys Investors Service

• Twelve paid holidays per year

• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year

• Twelve sick days/year which are cumulative indefinitely

• Paid Parental Leave

• Personal Observance Leave and Community Service Leave

• Longevity pays lump sum payout yearly based on length of service

• 401K 457 and 403(b) plans

• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team providesaccurateinformation achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. Tax compliance is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials you must document all related education and experience on the State of North Carolina application in theappropriate sectionsof the application form. Any information omitted from the application cannot be considered for qualifying credit.

Applicants eligible for veterans preference should attach a copy of form DD-214.

If you havegeneral questionsabout the application process you may contact Human Resources at or. Individuals with disabilities requiring disability-related accommodations in the interview process please call the agency ADA Administrator at.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

LeAnn Katherine Biscoglio

Recruiter Email: