Payment Operations Analyst

Join New Era Technology where People First is at the heart of everything we do. With a global team of over 3000 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Guided by our core attributes putting people first embracing continuous learning and thriving through collaboration and inclusion we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether

SUMMARY

The Payment Operations Analyst supports the newly established Payment Operations function within CSH Business Operations as the clients e-commerce platform stands up in-house consumer payment infrastructure. This role is responsible for reconciling consumer payment transactions supporting chargeback and dispute case management monitoring fraud and payment risk and producing key performance reporting.

Note: This role is distinct from traditional Accounts Payable/Vendor Invoice Processing. Target candidate backgrounds include payment operations e-commerce trust & safety or merchant risk/dispute analysis.

PRIMARY DUTIES

• Transaction & ERP Reconciliation: Reconcile consumer transactions (patient payments via Vendor SystemsSAP) to ensureaccurateandtimelyrecording; verify details andidentifydiscrepancies.(Distinct from vendor invoice processing)
• Dispute & Chargeback Management: Handle chargeback and dispute case work escalated from the call center or flagged directly in the vendor dashboard using card network reason codes (Visa/Mastercard).
• Fraud & Risk Monitoring: Monitor fraud and risk tools within vendor systems specificallyutilizingIP-address-based fraud detection to evaluate payment risks and prevent anomalies.
• Reporting & Auditing: Produce volume and performance metrics (authorization rates dispute win/loss ratios refund volume) previously hand-assembled; generate analytical reports andparticipateinpayment financialaudits.
• Discrepancy Resolution & Collaboration: Investigate and resolve complex payment issuesfacilitatingrefunds or adjustments in collaboration with customers internal departments external payment processors and financial institutions.

COMPETENCY

• Analytical Thinking: Strong capacity to interpret payment data evaluate volume trendsidentifyroot causes of discrepancies and make informed decisions.
• Problem Solving & Agility: Comfortable navigating ambiguity within a newly formed function; capable of troubleshooting complex transaction errors.
• Attention to Detail:High levelof accuracy in processing auditing and reconciling financial transactions.
• Effective Communication: Ability to collaborate seamlessly with internal teams third-party software vendors payment processors and financial institutions.

REQUIRED EDUCATION

• Bachelors degree in Finance Accounting Business Administration Economics ora related field.

EXPERIENCE

• Required: 35 years as a Payment Operations Analyst or an equivalent role.
• Required: Hands-on experience with Payment Service Provider (PSP) platforms (e.g. Adyen Stripe) and their native reporting/dashboard tools.
• Required: Working knowledge of SAP or similar enterprise ERP systems for reconciliation and financial reporting.
• Required: Advanced Microsoft Excel skills;proficiencywith payment gateways processors and automated reconciliation software.
• Preferred: Experience in pharmaceutical healthcare or another highly regulated industry.
• Preferred: Experience supporting a newly formed team or function.

LANGUAGE SKILLS

• Strong written and verbal communication skills in English to interact with cross-functional teams call center leads external vendors and financial partners.

QUALIFICATIONS

• Familiarity with card network chargeback/dispute processes and reason codes (Visa/Mastercard).
• Familiarity with fraud detection tools and risk monitoring mechanics.
• Familiarity with healthcare data privacy considerations (e.g. HIPAA) as they apply to patient payment data.

PHYSICAL DEMANDS

Regular use of hands and fingers tooperatea computer keyboard mouse and other office equipment. Regular repetitive movements such as typing mouse movements and scrolling. Ability to hear and understand spoken communications both in person and via remote communication tools (e.g. phone video conferencing). Ability to see and read computer screens and printed documents as well as adjust focus. This includes prolonged periods of looking at a computer screen.

WORK ENVIRONMENT

Onsite professional corporate/office environment.

EXPECTED HOURS OF WORK

Standard business hours onsite.

TRAVEL

Minimal to nonerequired.

This job description is not designed to cover orcontaina comprehensive listing of activities duties or responsibilities that arerequired ofthe employee. Other dutiesresponsibilitiesand activities may change or be assigned at any time with or without notice.

EEO/AA Statement

New Era Technologyprovidesequal employment opportunities (EEO) to all employees and applicants for employment without regard to race national origin religion pregnancy marital status gender identity age physical or mental disability or covered veteran status.

In addition to federal law requirements New Era Technologycomplies withapplicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absencecompensationand training.

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